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White Horse Energy Reviews

https://www.whitehorseenergy.co.uk/
Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

402

52

31

11

18

514

ratings over the past year

Displaying all 16,964 reviews
Trusted Customer
11 months ago
Date of purchase: 29/09/2023
Delivered promptly and to order
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback. It great to hear such positive feedback. We look forward to serving you again soon.
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Trusted Customer
11 months ago
Date of purchase: 25/09/2023
Easy ordering, reasonably priced, delivery on time.
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Chloe
White Horse Energy
11 months ago
We appreciate your feedback, Its great to hear you received first class service. We look forward to serving you again in the future.
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MP
Marcus Payne
11 months ago
Date of purchase: 26/09/2023
What Marcus Payne said about White Horse Energy:
Good quality firewood and great service from White Horse Energy - did not get the usual pre delivery call from the driver so was not there to take delivery - pallet left by garage as requested but blo
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Chloe
White Horse Energy
11 months ago
We are so glad you received great service, We always want to ensure our customers receive first class service. We are sorry that our delivery company did not get in contact, We will be sure to pass this onto our delivery company to ensure this does not happen again.
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Trusted Customer
11 months ago
Date of purchase: 02/10/2023
On time delivery, well packed and good quality firewood.
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! It is great to hear such positive feedback about your experience. We always want to ensure that we give our customer a first class experience.
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James Smith
Lancaster
11 months ago
Date of purchase: 29/09/2023
What James Smith said about White Horse Energy:
To fit boxes of kindling and firefighters they remove layers and layers of logs in the pallet. Contacted customer service to ask why, as my previous delivery had no extras and was much more full. Was
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Chloe
White Horse Energy
11 months ago
We appreciate your feed back! We are sorry you feel you that logs were removed in order to send your fire lighters with your pallet. One of our colleagues will be in contact with you to get this resolved.
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RC
Richard Close
11 months ago
Date of purchase: 24/09/2023
What Richard Close said about White Horse Energy:
V easy, quick delivery no fuss
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! It great to hear such positive feedback. We look forward to serving you again in the future.
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Chris Dexter
Horsham
11 months ago
Date of purchase: 02/10/2023
What Chris Dexter said about White Horse Energy:
Making telephone contact very poor service!! Your automated answering system needs a rethink
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We are sorry to hear that you did not receive first class service. We have been experiencing a high volume of calls and we are doing our best to get back to everyone as soon as we can.
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RC
Ray Cronin
11 months ago
Date of purchase: 27/09/2023
What Ray Cronin said about White Horse Energy:
Great customer service and great product at decent prices. Thank you
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! its great to hear such positive feedback about our customer service. We always want our customers to receive first class service.
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Trusted Customer
11 months ago
Date of purchase: 29/09/2023
Get a new delivery agent
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Chloe
White Horse Energy
11 months ago
Thank you for your feedback! We are sorry that you didn't receive a great delivery experience. One of our colleague's will be in contact to gather more information to pass this onto our delivery company to ensure this does not happen again. We appreciate your feedback and will do whatever it takes to resolve it.
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Trusted Customer
11 months ago
Date of purchase: 24/09/2023
The logs were way larger than the previous 2 crates in the past there has been a mix of sizes but this time c75% of the logs will require further splitting to be able to use. (I have had to spend £80
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Chloe
White Horse Energy
11 months ago
Thank you for your feed back. I would like to apologise for your logs you received being too big. One of our colleague's will be in contact with you to investigate this further to ensure this does not happen again. It is a shame to here you didn't receive the first class delivery service we expect out customers to received. So please be rest assured we will do what it takes to ensure this does not happen again. We appreciate your feed back.
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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01285402000
Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.