Thank you for your feedback! Its great to hear such positive feedback. We always want to ensure our customers receive first class service. We look forward to serving you again in the future.
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Lynne Newman
11 months ago
Date of purchase: 23/09/2023
What Lynne Newman said about White Horse Energy:
We were extremely satisfied with with the service we received even down to the electric lorry that delivered our order.
Chloe
White Horse Energy
11 months ago
Thank you for your feedback! It is great to receive such positive feedback. We are so glad your experience with us was great. We look forward to serving you again in the future.
Product reviews
We were extremely satisfied with the service we received.
Delivery : Exceptional
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Trusted Customer
11 months ago
Date of purchase: 31/08/2023
Excellent product delivered on time.
Laura
White Horse Energy
11 months ago
Thank you for your positive review, we are pleased to hear that you are happy with product and you received your order on time. Thank you for choosing us!
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
11 months ago
Thank you for rating our product 5 stars, we hope you enjoy burning them.
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Trusted Customer
11 months ago
Date of purchase: 22/09/2023
Friendly staff, great communication also delivered on time altogether great experience
Laura
White Horse Energy
11 months ago
Thank you! We strive to provide excellent customer service and we're glad that you feel so. We are delighted that your experience was great and the whole process from start to finished was seamless. We look forward to serving you again in the future.
Product reviews
I have only used wood on fire pit so far. Burnt really well
Delivery : Exceptional
Laura
White Horse Energy
11 months ago
Glad to hear the Birch is performing well for your use, it's instant heat and wonderful aroma it's a perfect log to burn, enjoy!
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Trusted Customer
11 months ago
Date of purchase: 29/09/2023
Good contact from delivery depot. Good quality product. Well packaged. A bit pricy but you get what you pay for. This review requirement is too long!
Laura
White Horse Energy
11 months ago
Thank you for leaving a positive review on our product and service, we are pleased to hear that you had great service from start to finish. We look forward to serving you again in the future.
Product reviews
Laura
White Horse Energy
11 months ago
Thank you!
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Trusted Customer
11 months ago
Date of purchase: 29/09/2023
The delivery was efficient and the product was quality. I will indeed use this company again and would not hesitate to recommend them to anyone requiring such products.
Laura
White Horse Energy
11 months ago
Amazing review! We are delighted to hear that delivery was efficient, and the product was of the quality as expected. We appreciate your recommendation and hope to again serve you in the future!
Product reviews
Laura
White Horse Energy
11 months ago
Thank you!
These firelighters are very efficient for starting the fire
Delivery : Exceptional
Laura
White Horse Energy
11 months ago
These firelighters are a great addition to our range, with a perfect burn to get the fire started!
Very good and reliable for getting the fire established
Laura
White Horse Energy
11 months ago
Fantastic! Thank you for sharing this with us.
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Trusted Customer
11 months ago
Date of purchase: 30/09/2023
Excellent from start to finish. Easy delivery options and was reliable
Laura
White Horse Energy
11 months ago
Excellent review! Thank you. It's very heart warming when we hear our customers have received the best service from start to finish. If you ever have any feedback that may help us improve areas, please do not hesitate to let us know.
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
11 months ago
The hessian sacks have been a big hit, with ease of handling and storage. We are pleased to see you rate them so highly.
Delivery : Exceptional
Laura
White Horse Energy
11 months ago
Thank you!
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Trusted Customer
11 months ago
Date of purchase: 26/09/2023
Best price that I could find and quick despatch
Laura
White Horse Energy
11 months ago
Wonderful! We are delighted to hear that you managed to find what you were looking for at a very competitive price with us. Our team work hard to sourcing the best quality products at the best prices possible and we also ensure this is passed onto our customers. The quickness of dispatch also is reassuring and we hope to see you back again in the future.
Product reviews
Never had a problem with these pellets (some of the others have had issues with long pellets blocking the feed hopper)
Laura
White Horse Energy
11 months ago
These hardwood pellets have really come into their own, and our customers have been feeding us back positive reviews, which we are pleased to see your also happy with too.
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andrew higgins
11 months ago
Date of purchase: 28/09/2023
What andrew higgins said about White Horse Energy:
Our annual repeat order.
Turns up quickly & the wood always burns well for us.
Happy customers.
Laura
White Horse Energy
11 months ago
Highly appreciated review! Thank you for being a returning customer, we are pleased to hear that you have received the same standard of high level service from start to finish. We will look forward to your return next year!
Product reviews
Annual repeat order.
Turns up quickly & the wood burns really well.
Laura
White Horse Energy
11 months ago
We are delighted that you are pleased with the Ash logs, they are a great all rounder for the colder nights. Enjoy your cosy fires!
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Ritchie Christopher
11 months ago
Date of purchase: 19/09/2023
What Ritchie Christopher said about White Horse Energy:
part of order not delivered - fire lighters.
Laura
White Horse Energy
11 months ago
Thank you for your feedback, we are sorry to hear that the firelighters did not arrive with the rest of the order. We can see you had reported this and our customer support team resolved this and sent out a new box. We hope this was received? If you do have any further concerns or questions, please do not hesitate to contact us at either sales@whitehorseenergy.co.uk or 01285 402000.
Product reviews
not complete order - no firelighters.
Delivery : Poor
Laura
White Horse Energy
11 months ago
We hope that the replacement firelighters have been safely received? We hope that this has not impacted your view on the logs to much and you enjoy burning them this winter.
not recieved this part of order
Laura
White Horse Energy
11 months ago
Thank you again, for your review. We hope the replacement was received?
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.