What Marlene Critchley said about White Horse Energy:
Excellent service, arrived very quickly. Good delivery seevice too.
Laura
White Horse Energy
11 months ago
Thank you for your feedback, we are pleased to hear that you received excellent service from start to finish. We look forward to serving you again in the future!
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
11 months ago
Thank you for a great review.
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Mark Ratcliffe
11 months ago
Date of purchase: 28/09/2023
What Mark Ratcliffe said about White Horse Energy:
Over the ears have tried a few different suppliers for our firewood, this is the 4th time from White Horse and the quality has been great and importantly consistant
Laura
White Horse Energy
11 months ago
We are honored that you continue to choose us over other suppliers for your firewood, we are most grateful that we hear the quality you received is to standard and you receive consistent service every time. We love when we have loyal returning customers every year. Thank you for sharing your experience with us and we look forward to serving you again in the future!
Product reviews
Good quality dried logs, competitively priced
Delivery : Exceptional
Laura
White Horse Energy
11 months ago
We aim to provide great value without losing the quality, our team strive to fulfil this to ensure our customers are satisfied every year. Thank you again!
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Jon Calder
11 months ago
Date of purchase: 02/10/2023
What Jon Calder said about White Horse Energy:
I would definitely use this company again. The logs arrived on time and we’ll crated.
Laura
White Horse Energy
11 months ago
We are delighted to hear that delivery was prompt and you have received an excellent product as expected. we hope you enjoy the fires with the cooler evening now drawing in.
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
11 months ago
Thank you!
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Trusted Customer
11 months ago
Date of purchase: 01/10/2023
Delivered promptly, well wrapped and extremely helpful delivery driver. First class service.
Laura
White Horse Energy
11 months ago
First Class review! We couldn't be happier with a better response from our customers. It's pleasing to know that your experience on this occasion was floorless and that you had the added bonus of a helpful driver. We strive for seamless and efficient service, and this review proves this. Thank you for sharing your experience.
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Trusted Customer
11 months ago
Date of purchase: 02/10/2023
Simple and seamless process to order communication is quick and the delivery company was greay
Laura
White Horse Energy
11 months ago
Perfect! We are pleased that you found the process to be simple and seamless throughout, and that you were kept well informed about your order. Delivery has a big impact on your experience and we are delighted this went well for you. Thank you for choosing us!
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Amy Dockerill
11 months ago
Date of purchase: 29/09/2023
What Amy Dockerill said about White Horse Energy:
ordering process was easy, customer service agent Jack was really helpful with helping me make payment.
The Delivery driver was friendly on time, called me first and even helped move it out the way
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Laura
White Horse Energy
11 months ago
Your feedback is most welcoming, we are pleased to hear that our agent provided great customer service and you were able to purchase with ease. We Will ensure that your comment about delivery is also passed on, this is pleasing to hear when a driver goes above and beyond and is able to place the order where needed.
Product reviews
Laura
White Horse Energy
11 months ago
We are delighted to know that the product burns well, producing the right amount of heat for you and with the added bonus of the firelighters to get the fire started!
Laura
White Horse Energy
11 months ago
Great review, thank you!
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Joe Kavangh
11 months ago
Date of purchase: 29/09/2023
What Joe Kavangh said about White Horse Energy:
Returning customer. Order delivered ahead of time. No problems
Laura
White Horse Energy
11 months ago
Thank you for being a loyal returning customer, it shows us that we are doing something right! We are pleased to see that delivery went well and you had no problems from start to finish. We appreciate you sharing this with us.
Product reviews
Laura
White Horse Energy
11 months ago
Thank you again for your custom!
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neil carr
County Durham
11 months ago
Date of purchase: 30/09/2023
What neil carr said about White Horse Energy:
Order was delivered in a timely manner. We were kept informed throughout the process. Delivery person dropped the pallet where I requested.
Considering all the above I can recommend them highly.
Laura
White Horse Energy
11 months ago
Amazing! It's wonderful to hear that delivery went smoothly and hassle-free and best of all being kept well informed. We appreciate the drivers going above and beyond their contractual service and ensuring customers receive their products where needed. Thank you for sharing your experience.
Product reviews
Easy to navigate website clear pricing
Delivery : Exceptional
Laura
White Horse Energy
11 months ago
Thank you for letting us know our website was an ease to use and find what you were looking for. We hope to serve you again in the future!
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richard leggate
11 months ago
Date of purchase: 13/09/2023
What richard leggate said about White Horse Energy:
Better than last order , hard work arranging delivery from courier , as said they needed someone to sign pod , but driver left with out our signature ?
Laura
White Horse Energy
11 months ago
Thank you for sharing your experience with us, we apologise for the delivery arrangement not going as smoothly as it should. We will ensure this is taken on board and we will work with our delivery partner to improve the service. For future reference, orders can be left if requested on the order notes, what the depot will do is contact us to confirm this is ok and if you have given permission they will deliver at the earliest convenience so there are no delays.
Product reviews
Delivery : Good
Laura
White Horse Energy
11 months ago
We hope that the delivery issue has not impacted your view on the product too much, if you do have any concerns, please feel free to contact our customer support team at sales@whitehorseenergy.co.uk.
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Trusted Customer
11 months ago
Date of purchase: 28/09/2023
The order arrived quickly and the carrier was extremely helpful, phoning beforehand to arrange a convenient date and on the day to confirm that he was on his way. He trolleyed the pallet of firewood t
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Laura
White Horse Energy
11 months ago
Your compliment has been acknowledge and greatly received by all, thank you for sharing your experience and we are delighted to hear that delivery went smoothly and you were kept well informed. We will look forward to serving you again in the future.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.