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White Horse Energy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/white-horse-energy | Feefo

Displaying all 16,964 reviews

Trusted Customer

2 months ago

Date of purchase: 22/06/2024

Prompt delivery ; helpful staff and good price. Liked they were in nets, as older people it was much easier to move and stack

Karen

White Horse Energy

2 months ago

Thank you for your feedback! We're delighted to hear that you had a positive experience with our prompt delivery, helpful staff, and convenient packaging. We understand the importance of ease and accessibility, especially for our valued customers like yourself.

Chris Holdsworth-Swan

2 months ago

Date of purchase: 22/06/2024

Karen

White Horse Energy

2 months ago

Thank you so much for your 5 star review

Product reviews

Trusted Customer

3 months ago

Date of purchase: 14/06/2024

Chloe didn’t care about my issue. Definitely wouldn’t reorder from White Horse Energy based on my recent experience Delivery Service was excellent

Karen

White Horse Energy

2 months ago

Good afternoon Simon, thank you for your feedback. As discussed with the Customer Service Manager regarding the logs being roughly out of spec up to 20% of the crate, this is confirmed in our Terms and Conditions and by Chloe. Please feel free to contact us if you require any further assistance.

Product reviews

steve baines

Chester

3 months ago

Date of purchase: 14/06/2024

What steve baines said about White Horse Energy:

Order was straight forward, they kept me informed of delivery progress and delivery guy was very helpful. Would highly recommend

Karen

White Horse Energy

2 months ago

Thank you for your feedback! We're delighted to hear that you found the ordering process straightforward and that you were kept informed of the delivery progress. We strive to provide clear communication and a seamless experience for our customers.

Product reviews

Trusted Customer

3 months ago

Date of purchase: 14/06/2024

Karen

White Horse Energy

2 months ago

Thank you for your 5 star review

Product reviews

Been buying logs with these guys for several years now… never disappointed. The move to hessian sacks has made my life much easier as I have to manually move logs from road side due to gravel drive.

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Karen

White Horse Energy

2 months ago

Thank you so much for your continued loyalty and detailed feedback! We're thrilled to hear that you've been buying logs from us for several years and that you've found the switch to hessian sacks beneficial in many ways. It's great to know that the hessian sacks have made it easier for you to handle and stack logs, especially with a gravel driveway. We're also pleased that you find value in their use beyond just transporting logs, such as in your garden and greenhouse as mulch and frost protection

Trusted Customer

3 months ago

Date of purchase: 14/06/2024

Product reviews

This consignment of logs probably from the bottom of the bin, lots of large twisted logs very difficult to split. Further the delivery driver wouldn't come to the bottom of my Close because he claime

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Karen

White Horse Energy

2 months ago

Thank you for your feedback. Unfortunately if a delivery driver feels it is not safe to deliver closer to your property we cannot force them to do so. We as per our Terms and Conditions only offer Kerbside delivery. Please could you send over some images of the twisted large logs and we will access the situation.

Trusted Customer

3 months ago

Date of purchase: 13/06/2024

Communication good and prompt delivery. Had to ring about some large logs . My query was handled professionally and resolved.

Product reviews

Unfortunately quite a few of the oak logs were really large which will necessitate us buying a log splitter. It was as if they had missed tge final cut. This may put us off purchasing again as the co

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Delivery : Excellent

Karen

White Horse Energy

3 months ago

Thank you for your feedback, as discussed by our Customer Service Manager a resolution has been agreed.

Trusted Customer

3 months ago

Very satisfied with how White Horse Energy customer service dept responded . Will use them again

Trusted Customer

3 months ago

Date of purchase: 16/06/2024

Very good service. Delivery went smoothly. Driver delivered before so knew my circumstances and where I wanted it delivered.

Karen

White Horse Energy

3 months ago

Thank you for your kind feedback! We're glad to hear that you received very good service and that the delivery went smoothly. It's great to know that our driver, familiar with your preferences, was able to deliver exactly where you wanted

Paul Steward

3 months ago

Date of purchase: 16/06/2024

Karen

White Horse Energy

3 months ago

Thank you for your 5 star review

Product reviews

Justin Evans

Somerton

3 months ago

Date of purchase: 16/06/2024

What Justin Evans said about White Horse Energy:

Fast and efficient ordering and delivery.

Karen

White Horse Energy

3 months ago

Thank you for your kind words! We're delighted to hear that you found our service fast and efficient. Your recommendation means a lot to us.

Product reviews

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About White Horse Energy

White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.

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01285402000

Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom

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White Horse Energy Reviews

Kiln Dried Oak Firewood Full CrateMore reviews of this product (940)View product website

Kiln Dried Ash Firewood Full CrateBe good if they would fit in the log burner without needing to be split. Oak and birch were fine. Raised the issue with Chloe but she said they were i...More reviews of this product (2,218)View product website

Ecoblaze Kiln Dried Premium Hardwood Firewood - 56 19L NetsHad used this company for a few years, but thought I’d try someone last year big mistake! So back with them now and a 100 percent happy...More reviews of this product (6)View product website

Ecoblaze Kiln Dried Premium Hardwood Firewood - 24 Hessian SacksBeen buying logs with these guys for several years now… never disappointed. The move to hessian sacks has made my life much easier as I have to manua...More reviews of this product (23)View product website

Kiln Dried Ash Firewood Standard CrateThis consignment of logs probably from the bottom of the bin, lots of large twisted logs very difficult to split. Further the delivery driver wouldn'...More reviews of this product (318)View product website

Kiln Dried Oak Firewood Full CrateUnfortunately quite a few of the oak logs were really large which will necessitate us buying a log splitter. It was as if they had missed tge final c...More reviews of this product (940)View product website

Kiln Dried Birch Firewood Half CrateMore reviews of this product (1,503)View product website

Kiln Dried Oak Firewood Full CrateGreat value crate of wood. Delivery was great too. Will order again.More reviews of this product (940)View product website

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