The order arrived very promptly without any problems.
Laura
White Horse Energy
12 months ago
We are delighted to hear that you had an excellent experience with our service! We always strive to provide fast and hassle-free deliveries. Thank you for sharing your feedback!
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Trusted Customer
1 year ago
Date of purchase: 16/09/2023
Giving 4 stats as website wouldn't take payment initially but pallet arrived quicker than expected and at a very reasonable price. Will use again
Laura
White Horse Energy
12 months ago
Thank you for your feedback and for choosing our service. We apologise for the initial payment issue on the website, but we're delighted to hear that your pallet arrived quicker than expected and at a reasonable price. We appreciate your understanding and look forward to serving you again in the future.
Product reviews
Product is good, and will order again
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
We're delighted to hear that you're satisfied with the product, and we look forward to serving you again.
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DP
David Pratt
1 year ago
Date of purchase: 28/08/2023
What David Pratt said about White Horse Energy:
A badly broken pallet was difficult to move off lorry and transfer to store.
Some logs were spilled.
Otherwise the process was efficient and good
Laura
White Horse Energy
12 months ago
We're sorry to hear about the issue with the broken pallet and the logs that were spilled during delivery. This isn't the experience we aim to provide. We'll have someone from our team contact you to address these concerns and ensure a smoother experience in the future. Thank you for your feedback, and we appreciate you bringing this to our attention.
Product reviews
Many scrap pieces and odd shaped logs.
Delivery driver worked hard to overcome difficulties with the pallet.
Delivery : Good
Laura
White Horse Energy
12 months ago
We will have a member of our team contact you to discuss your concerns about the sizes.
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PC
Paul Clark
1 year ago
Date of purchase: 11/09/2023
What Paul Clark said about White Horse Energy:
As described Arrived when expected No complaints here
Laura
White Horse Energy
12 months ago
Thank you for your feedback! We're pleased to hear that you received good service, and your order arrived as expected without any issues. Your satisfaction is important to us!
Product reviews
Laura
White Horse Energy
12 months ago
Thank you!
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
Great feedback!
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
Thank you again!
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Barrie Meen
1 year ago
Date of purchase: 18/09/2023
What Barrie Meen said about White Horse Energy:
The oak was packed in boxes making it very convenient for delivery to my garage and to transport from there to the fire at a price to compete with loose log delivery.
I have not burnt any yet so I can
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Laura
White Horse Energy
12 months ago
It's great to hear that the oak was conveniently packed into boxes for your delivery and storage needs. we hope you find it convenient and efficient to use. Thank you for your feedback, and we appreciate your business!
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
Thank you!
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KJ
Kelvin Jenkins
1 year ago
Date of purchase: 11/09/2023
What Kelvin Jenkins said about White Horse Energy:
Goods arrived the day after ordered
Laura
White Horse Energy
12 months ago
That's impressive! We're delighted to hear that your goods arrived so quickly after ordering. Enjoy your purchase!
Product reviews
Well packaged. Consistent quality
Laura
White Horse Energy
12 months ago
We're pleased to hear that our order was well- packaged and that you've consistently received quality products.
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EP
Elaine Powell
1 year ago
Date of purchase: 03/09/2023
What Elaine Powell said about White Horse Energy:
Delivery fast, on time as expected
Laura
White Horse Energy
12 months ago
We're pleased to hear that your wood pellet delivery was fast and on time as expected. Thank you for your feedback!
Product reviews
Very clean, not dusty burns well
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
It's great to hear that the wood pellets burn cleanly and well. Thank you again for your positive feedback.
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BS
brian stephens
1 year ago
Date of purchase: 11/09/2023
What brian stephens said about White Horse Energy:
Great product and delivered on time
Laura
White Horse Energy
12 months ago
Fantastic to hear! We're thrilled that you're happy with our product and that it arrived on time.
Product reviews
Great product and delivered on time , no broken bags
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
That's wonderful to hear! We;re delighted that you received a great product on time without any issues.
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Trusted Customer
1 year ago
Date of purchase: 18/09/2023
Good product, very helpful delivery person.
Laura
White Horse Energy
12 months ago
We're glad to hear that you're happy with our product and that the delivery driver was helpful. Your satisfaction is important to us, and we're here to assist you when you need, thank you for your feedback!
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
Thank you!
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SC
Steven Chittleburgh
1 year ago
Date of purchase: 11/09/2023
What Steven Chittleburgh said about White Horse Energy:
Friendly service. Delivered in two days. Good clean logs.
Laura
White Horse Energy
12 months ago
We're pleased to hear that you received friendly service and your logs were delivered promptly and in good condition. Thank you for your kind words, enjoy your fires!
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.