As before. Good product and very prompt delivery. Highly recommend.
Laura
White Horse Energy
12 months ago
Thank you for your continued support and recommendation! We're delighted to hear that you're satisfied with both our product and the prompt delivery service.
Product reviews
Laura
White Horse Energy
12 months ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 18/09/2023
Yes I will buy from them again just the carrier didn’t phone to say what day we wanted it delivered luckily we were in
Laura
White Horse Energy
12 months ago
Thank you for sharing your feedback, and we're glad to hear that you're willing to purchase from us again. We apologise for the inconvenience regarding the lack of a phone call from our delivery partner to arrange delivery. we'll make sure to communicate this concern to them and that customers are properly informed about their deliveries in the future. Your satisfaction is important to us, and we appreciate your understanding.
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Trusted Customer
1 year ago
Date of purchase: 17/09/2023
The delivery and driver were very good. I am not convinced that the quantity of wood was as described when I ordered
Laura
White Horse Energy
12 months ago
Thank you for your positive feedback on our delivery service. We apologise for any concerns you have about the quantity of wood in our order. Our team are always working towards ensure correct quantity, quality and ensuring great value for our customers. We take your feedback seriously, and we'll ensure this is reviewed with our supply team. If you have an specific concerns, please feel free to reach out to our customer support team. Your satisfaction is important to us.
Product reviews
Not convinced that the quantity I anticipated was met although I understand it's difficult to be precise over weights in nets or boxes. Unfortunately I research as many sites as I can to get best valu
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Delivery : Exceptional
Laura
White Horse Energy
12 months ago
We appreciate your feedback and understand your concern about the quantity received not meeting your expectations. We aim to provide accurate descriptions and ensure our customers receive what they anticipate. Please don't hesitate to contact us directly if you have any concerns, our team are more than willing to assist.
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Trusted Customer
1 year ago
Date of purchase: 13/09/2023
Easy ordering, fast and brilliant delivery, and best of all, much smaller logs, no need to have someone come in and split them for me.
Laura
White Horse Energy
12 months ago
We're thrilled to hear that your ordering experience was easy, and the delivery was fast and brilliant! It's great to know that the smaller logs are a better fit for your needs, eliminating the need for splitting. Thank you for choosing us, and we're here whenever you need more convenient firewood. Enjoy!
Product reviews
Lovely small logs. Don't have to ask someone to come in and sit them for me.
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
We're glad to hear that you're happy with the smaller logs!
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Trusted Customer
1 year ago
Date of purchase: 18/09/2023
This batch of oak logs were cut quite small thin and flat. Not as nice as last time
Laura
White Horse Energy
12 months ago
We apologise for any disappointment with the size of the Oak logs in this batch. Your feedback is important to us, we will have a member of our team contact you to discuss this matter further. Your satisfaction is our top priority.
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MA
Michael Avis
1 year ago
Date of purchase: 16/09/2023
What Michael Avis said about White Horse Energy:
Very pleased, not the cheapest but you get what you pay for.
Laura
White Horse Energy
12 months ago
We're thrilled to hear that you're pleased with our service and the quality of our oak! Thank you for recognizing that quality sometimes comes at a slightly higher cost. Your satisfaction is our priority, and we're here whenever you need more high-quality oak for your burning needs!
Product reviews
A1 great wood, clean and burns well
Laura
White Horse Energy
12 months ago
Thank you for the A1 feedback!
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Trusted Customer
1 year ago
Date of purchase: 18/09/2023
The pallet arrived on time however most of the packets were damaged and the pallet was poorly wrapped so when it was outside at the depot the top layer of briquettes were wet.
Laura
White Horse Energy
12 months ago
We're truly sorry to hear about your experience with our product and packaging. This falls below our usual standards, and we apologise for any inconvenience this may have caused. We take this feedback seriously and will have a member if our team contact you to address these issues and find a suitable solution. Thank you for bringing this to our attention, your satisfaction is important to us.
Product reviews
Poor quality product. Too much bark and other and leaves alot ash after butning. The smell of the briquettes is not very nice. You wouldn't want to leave them inside for very long.
Delivery : Good
Laura
White Horse Energy
12 months ago
Thank you again for raising this with us, we will ensure a member of our team contacts you to discuss this matter further.
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Trusted Customer
1 year ago
Date of purchase: 18/09/2023
The crate didn't seem as full as it has been in the past so although it was on special offer it'll didn't seem to be packed to its normal hight
Laura
White Horse Energy
12 months ago
Thank you for your feedback. We appreciate your continued business and apologise for any inconvenience regarding the quantity in the crate. If you have any concerns with this please do reach out to our team who will be more than happy to look into this to ensure consistent quality and quantity in the future. The team can be reached on 01285 40200 or sales@whitehorseenergy.co.uk. Your satisfaction is important to us.
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
Thank you for your feedback!
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Trusted Customer
1 year ago
Date of purchase: 04/09/2023
We were kept informed as to when the delivery was to be made.Delivery driver placed the crate in the garage which was a great help and saved my back!
Laura
White Horse Energy
12 months ago
We're delighted to hear that your delivery was on time and that the driver was so helpful! It's always great to hear about positive experiences like yours. Thank you for choosing us, and we hope to enjoy your order!
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
12 months ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 18/09/2023
Great service from White Horse - delivery driver not so great
Laura
White Horse Energy
12 months ago
We're glad to hear that you had a great overall experience with us! We apologise for any inconvenience caused by the delivery driver and appreciate your feedback.If you have any specific concerns or suggestions, please feel free to share them with us, as we're always looking to improve our service. Thank you for choosing us.
Product reviews
Fabulous strongly recommend burns well and hot
Delivery : Good
Laura
White Horse Energy
12 months ago
That's fantastic to hear! We're thrilled that you're satisfied with our product and thank you for the strong recommendation. Enjoy the warmth!
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.