White Horse Energy Reviews

Thank you for your fantastic feedback! We're thrilled to know that you found our products to be brilliant in value and our delivery process super easy.

Thank you for your kind words! We;re delighted to hear about the excellent service provided by the driver. We appreciate your feedback and look forward to serving you again in the future.

Thank you for your kind words! We're glad to hear you had a positive experience with our delivery service and the driver went above and beyond despite the challenges.

Thank you for your feedback. We are sorry to hear that you had a bad experience on this occasion, it's not the service we aim to provide and take all matters very seriously. We can see you raised this with our team who reply to resolve the issue to the best of their abilities. We have to our disposal information regarding your order (including images) and the delivery made, we always work with our delivery partner to ensure all are made hassle-free. We understand on this occasion this did not happen. We are not out to blame other services and we value all feedback so we can work on improving these to ensure customer satisfaction. We have already opened an investigation into your delivery to see where this went wrong for it to be delivered in the condition it arrived in, we will do our utmost to rectify this and make sure this does not happen again in the future. Thank you for your understanding and patience in this matter whilst we continue to look into this.

Thank you for your kind words and recommendations! We're thrilled to hear that you had an excellent experience and received exactly what you asked for.

Thank you for your feedback, and we're pleased to hear that you've been generally happy with our service, We appreciate your continued support. We're sorry to learn about the issues with the size of some logs, in general 80% of the crate should be within spec sizes, leaving 20% allowance of logs outside these specifications. If you feel there is more please do contact our customer support team and they will assist in any way they can. Best contact would be 01285 402000 or sales@whitehorseenergy.co.uk.

Thank you so much for your kind words! We're delighted to hear that you're satisfied with our product, pricing,and service. Your positive feedback motivates us to continue delivering excellence.

Thank you for your feedback. We are pleased to hear that you were satisfied with the service provided by our team. However, we are truly sorry to learn about the delay in receiving your order. We will be investigating this matter with out delivery partner to ensure it is addressed promptly and does not happen again in the future. Thank you for bringing this to our attention.

Thank you for your feedback, and we're pleased to hear that you're satisfied with the quality of our product. We apologise for any inconvenience caused by the delivery company and the inaccuracies in their communication. Your comments are valuable, and we will certainly work with our delivery partner to address these issues and improve the overall experience for our customers. Your satisfaction is important to us, and we appreciate your business.

Thank you for your feedback, and we apologise for any inconvenience you experienced with the delivery. We understand your concerns about the lack of notice and the unexpected placement of the wood. We will work with our delivery partner to ensure all communication and book in's with our customers are carried out as expected. We value your feedback and patience in this matter, and continued support.