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White Horse Energy Reviews

https://www.whitehorseenergy.co.uk/
Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

402

52

31

11

19

515

ratings over the past year

Displaying all 16,965 reviews
Trusted Customer
1 year ago
Date of purchase: 14/09/2023
HAD A LOG BURNER FITTED LAST YEAR AND ORDERED 2M3 OF OAK AND 1M3 OF ASH AS A NEWBIE!! FANTASTIC SERVICE SO REORDERED AGAIN THIS YEAR. PREFER THE OAK TO BE FAIR...PRICE GONE UP BY16% FROM LAST YEAR BUT
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Laura
White Horse Energy
1 year ago
Thank you for your continued support! We're delighted to hear that you're happy with our service and products. We appreciate your loyalty, and we're here to provide you with the best quality firewood. Enjoy your logs, and stay warm!
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Trusted Customer
1 year ago
Date of purchase: 13/09/2023
I placed my order some weeks earlier but then had to change my delivery date, the lady i spoke to at White Horse was very helpful and refunded my order so i could rearrange. Ordering is very straight
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Laura
White Horse Energy
1 year ago
Thank you for sharing your positive experience! We're glad to hear that our team was helpful in accommodating your change in delivery date, and we're pleased that you found our ordering process straightforward. It's always a delight to hear that you had a smooth experience from order to delivery. We appreciate your business!
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Mary Vasquez
Teignmouth
1 year ago
Date of purchase: 13/09/2023
What Mary Vasquez said about White Horse Energy:
Log quality excellent. Delivery driver was also very polite and courteous even though the access was relatively difficult.
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Laura
White Horse Energy
1 year ago
We're thrilled to hear that you found the log quality excellent! Our aim is to provide top-notch products and service. We greatly appreciate your positive feedback about the delivery driver's politeness and courtesy, especially in challenging access conditions.
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Adrian Port
1 year ago
Date of purchase: 11/09/2023
What Adrian Port said about White Horse Energy:
Great products. Have been using this company for a few years. Ordered two products came on separate deliveries did ask for them to be on the same delivery
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Laura
White Horse Energy
1 year ago
We're pleased to hear that you're satisfied with out products and have been a loyal customer or several years. We apologise for the inconvenience of separate deliveries, and we'll make sure to work with our delivery partner to ensure all items are delivered together in future. Thank you again for your continued support!
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Trusted Customer
1 year ago
Date of purchase: 29/08/2023
White Horse Energy's service was great, but sadly I cannot say the same for the delivery.
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Laura
White Horse Energy
1 year ago
Thank you for your feedback, and we appreciate your acknowledgement of our service. We're sorry to hear about the delivery issues you encountered. Your feedback is valuable to us, and we'll work on improving or delivery process to ensure a smoother experience in the future.
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Jane Oldroyd
1 year ago
Date of purchase: 14/09/2023
What Jane Oldroyd said about White Horse Energy:
Brilliant Always
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Laura
White Horse Energy
1 year ago
Thank you for your continued support and kind words! We're here to provide brilliant service always. We appreciate your loyalty!
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Trusted Customer
1 year ago
Date of purchase: 02/09/2023
Really good Ash, though some too small and some too large. Delivery was problematic but the Palletways partner managed it 8n the end.
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Laura
White Horse Energy
1 year ago
We're delighted to hear that you're very satisfied with the Large Ash pallet! We appreciate your feedback about the wood sizes, in general our crates have a 80% specification of log diameter of between 8 and 16 cm, there is a 20% variant allowance either side of these as these are cut from a natural product, so will show a varied size. We apologise for the initial delivery challenges but are glad to hear that our palletforce team managed to resolve them in the end. Thank you again, your satisfaction is important to us!
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Trusted Customer
1 year ago
Date of purchase: 12/09/2023
Helpful on the phone, easy online order, lovely delivery driver
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Laura
White Horse Energy
1 year ago
You're very welcome! We're thrilled to hear that you had such a positive experience with our service. If you ever need anything in the future or have any further feedback, please feel free to reach out. We appreciate your kind words and your business!
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John Crout
Verwood Dorset
1 year ago
Date of purchase: 02/09/2023
What John Crout said about White Horse Energy:
Excellent service and delivery. Not lit the burner yet, but the wood looks good
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Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're glad to hear that you're satisfied with our service and the quality of the wood. enjoy using your burner and logs. We appreciate your business!
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Trusted Customer
1 year ago
Date of purchase: 28/08/2023
The delivery process was the worst I have ever experienced. Sureway Transport had failed to deliver my order on multiple occasions. I had to spend days waiting around for the delivery drivers that wou
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Laura
White Horse Energy
1 year ago
We apologise for the inconvenience you've experienced with our delivery service. This is not the level of service we aim to provide, and we take your feedback seriously. We will investigate this matter thoroughly and take corrective action to ensure a smoother and more reliable delivery process in the future. Thank you for bringing this to our attention.
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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01285402000
Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.