Super prompt delivery, reasonable price all things considered.
Laura
White Horse Energy
1 year ago
We are delighted to hear that you had such a positive experience! We always strive to provide great service and value for our customers. Your satisfaction is our top priority.
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Trusted Customer
1 year ago
Date of purchase: 20/08/2023
The delivery driver was unable to get to our house because of vehicles parked illegally on double yellow lines. There was no further contact from the delivery firm and I had to contact you. I was ad
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Laura
White Horse Energy
1 year ago
We sincerely apologise for the inconvenience you've experienced with your recent delivery. Your feedback is invaluable to us, and we are committed to making immediate improvements to rectify the situation. We will be addressing this issue with our delivery partner to ensure that they are more proactive in contacting customers to coordinate deliveries on dates and times that are convenient for you. Your feedback regarding the lack of communication regarding the load's delivery status is also crucial to us. We are pleased to hear that your friend was able to help facilitate the delivery at the alternative drop-off point and that the driver provided excellent service. Thank you again for bringing this to our attention, we will do our utmost to address these issues to ensure smoother deliveries in the future.
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Trusted Customer
1 year ago
Date of purchase: 29/08/2023
Useless delivery company. Will stop me using WH again
Laura
White Horse Energy
1 year ago
We're truly sorry to hear about your negative experience with the delivery company. We understand how frustrating this can bem and we apologise for any inconvenience it may have caused. Your feedback is valuable to us, and we would like to make things right.
We will have someone from our team contact you to gather more information about the issue and work on a solution to ensure a better experience in the future. We greatly appreciate your business and hope to have the opportunity to serve you better next time. Thank you for bringing this to our attention.
Product reviews
Good wood, though seems rawer than advertised. Shocking delivery
Delivery : Poor
Laura
White Horse Energy
1 year ago
We're glad you find the wood to be of good quality.
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MG
malcolm griffiths
Upminster
1 year ago
Date of purchase: 07/09/2023
What malcolm griffiths said about White Horse Energy:
Super communication, order was processed quickly and delivered as desired
Laura
White Horse Energy
1 year ago
We're thrilled to hear you had a "Super" experience with our service! Thank you for appreciating our communication and efficient order processing. Your satisfaction is our priority, and we look forward to serving you again in the future!
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 09/09/2023
Really easy to order and helpful information on the website.
Laura
White Horse Energy
1 year ago
Brilliant! We're pleased to hear you're happy with the quality and your overall experience! Thank you for finding our ordering process easy and our website helpful.
Product reviews
Good size for kindling and burn well
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
That's great to hear! We're pleased that the kindling is the right size and burns well for you.
It burns really well and a good size
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're delighted to hear that it burns so well and us just the right size for your needs!
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Trusted Customer
1 year ago
Date of purchase: 09/09/2023
Good website, speedy dispatch and efficient communication. Great product as always
Laura
White Horse Energy
1 year ago
We're delighted to be a pleasure to deal with! Thank you for your kind words about our website, speedy dispatch, and communication. We're thrilled to know you're satisfied with our product as always.
Product reviews
Well packed and protected from rain - wood dried to specification
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Fantastic to hear! We're glad the wood was well packed and protected from the rain, and that it met your specifications.
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Trusted Customer
1 year ago
Date of purchase: 13/09/2023
website easy to use, quick and efficient delivery, Quality kiln dried ash, perfect sizes
Laura
White Horse Energy
1 year ago
Thank you so much for your continued support! We're delighted to have been your go-to choice for the past couple of years. It's fantastic to hear that you found our website user-friendly and the delivery quick and efficient. Here's to many more years of serving your energy needs with excellence!
Product reviews
Quality logs, reasonable price quick delivery
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Great feedback, thank you!
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Trusted Customer
1 year ago
Date of purchase: 05/09/2023
I have bought Kiln Dried Wood from White Horse the last 3 years. Always burns well. I have tried the odd other company’s wood but not impressed by the competition.
Laura
White Horse Energy
1 year ago
We're absolutely thrilled to have been your top choice for the last three years! It's wonderful to hear that our kiln dried wood consistently delivers an excellent burn. We're here to keep your fires blazing, and we truly appreciate your loyalty.
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you!
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NC
Neil Cotton
St Agnes
1 year ago
Date of purchase: 07/09/2023
What Neil Cotton said about White Horse Energy:
Excellent speedy service. Kept me updated. Product good.
Laura
White Horse Energy
1 year ago
Thank you for the sparkling feedback! We're thrilled to have provided you with excellent and speedy service, and we're delighted to know you found the product to be good.
Product reviews
Good product, well priced
Delivery : Excellent
Laura
White Horse Energy
1 year ago
Thank you, we're pleased to hear you loved our product and found it well priced! Thank you for your support!
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Tracey Gill
Mirfield
1 year ago
Date of purchase: 08/09/2023
What Tracey Gill said about White Horse Energy:
Excellent service. Driver went above and beyond to make the delivery. Will definitely use again
Laura
White Horse Energy
1 year ago
We're thrilled to hear about the excellent service you received, and we're glad the driver went the extra mile to deliver to your stable door. Thank you for choosing us, and we can't wait to assist you again in the future!
Product reviews
Quality product delivered promptly and efficiently
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're delighted that you received your quality product promptly and efficiently!
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.