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White Horse Energy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/white-horse-energy | Feefo

Displaying all 16,965 reviews

Sandra Guest

1 year ago

Date of purchase: 13/09/2023

What Sandra Guest said about White Horse Energy:

Good quality logs. Good price. Good service. Good all round experience

Laura

White Horse Energy

1 year ago

We're delighted to hear about your excellent experience from start to finish! Thank you for choosing us for your log needs, and we look forward to serving you again in the future.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 11/09/2023

Straightforward buying process with speedy delivery.

Laura

White Horse Energy

1 year ago

We're delighted to hear that your buying process was straightforward and that the delivery was speedy. Thank you for your feedback!

Product reviews

Trusted Customer

1 year ago

Date of purchase: 13/09/2023

Absolutely brilliant! ETA was Monday to Wednesday but arrived 1030 am on Friday, 36 hours after ordering.

Laura

White Horse Energy

1 year ago

We're thrilled to hear about your brilliant experience with our service and the speedy delivery. Thank you for choosing us!

Product reviews

Trusted Customer

1 year ago

Date of purchase: 10/09/2023

Excellent Delivery 2 days after order and very well packaged against the weather. Very happy with the Ash, which we have used already and have no problem recommending to potential customers. Well do

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Laura

White Horse Energy

1 year ago

We're thrilled to hear about your excellent delivery experience and that you're happy with the Ash wood. Thank you for your kind words and for considering us for recommendations. We appreciate your support!

Product reviews

Angela Mitchell

1 year ago

Date of purchase: 11/09/2023

What Angela Mitchell said about White Horse Energy:

As always quality good and delivery driver was exceptional

Laura

White Horse Energy

1 year ago

We're thrilled to hear that you continue to be satisfied with our quality, and we appreciate your recognition of the exceptional delivery provided by the delivery driver.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 08/09/2023

Great experience ordering and contacting White Horse customer services. Had a slight hick up with delivery - a mix up at the pallet company meant my order was delivered a day late, but generally very

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Laura

White Horse Energy

1 year ago

We're pleased to hear that you had a great experience with our responsive customer service and found the ordering process easy. We apologise for the slight hiccup with the delivery but appreciate your understanding. Once you have a chance to burn the wood, we hope it meets your expectations.

Product reviews

Not had a chance to burn them yet, but they seem dry and nicely uniform. Slight issue with the boxes getting damaged when delivered as part of a full crate delivery, but nothing too dramatic!

Delivery : Excellent

Laura

White Horse Energy

1 year ago

Thank you for sharing your initial impressions. We hope the logs perform well for you once you get the chance to burn them. We apologise for the minor issue with the box damage during delivery but appreciate your understanding.

The full crate seems great - I've not actually had a chance to burn any yet, but the wood seems very dry and there was definitely a lot of it! [TBH, a half crate would have been right for me, but the

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Delivery : Excellent

Laura

White Horse Energy

1 year ago

We're glad to hear that the full crate seems to be a great value, and it's reassuring that the wood is dry. It sounds like you'll be well-stocked for quite some time!

Chris Irvine

1 year ago

Date of purchase: 25/08/2023

What Chris Irvine said about White Horse Energy:

Excellent customer service - highly recommend.

Laura

White Horse Energy

1 year ago

Thank you for your kind words! We're thrilled to hear that you had a brilliant experience with us and found our customer service excellent.

Product reviews

Ed Taylor

1 year ago

Date of purchase: 11/09/2023

What Ed Taylor said about White Horse Energy:

The vast majority of the logs are small enough to be considered kindling and won't take long to burn and the batch was generally very bitty with only a couple of handfuls of large logs. Unacceptable.

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Laura

White Horse Energy

1 year ago

We're genuinely sorry to hear about your dissatisfaction with the product, and we apologise for the inconvenience you've experienced. Your feedback is important to us, and we take it seriously. We have escalated your complaint, a member of our senior staff/management will contact you to discuss this matter further. We value your loyalty as a long-time customer, and we want to address your concerns to the best of our abilities. Thank you for bringing this to our attention, and we appreciate your understanding.

Product reviews

Nicholas Pickering

1 year ago

Date of purchase: 08/09/2023

What Nicholas Pickering said about White Horse Energy:

Very good service

Laura

White Horse Energy

1 year ago

Thank you for your feedback! We're glad to hear that you had a great service experience.

Product reviews

Harry Cowley

Wargrave

1 year ago

Date of purchase: 11/09/2023

What Harry Cowley said about White Horse Energy:

Laura very helpful processing phone order, tracking easy to follow, delivery driver brilliant and most helpful.

Laura

White Horse Energy

1 year ago

We're thrilled to hear about your brilliant experience from start to finish! Thank you for your acknowledgement of our team, the easy tracking process, and the excellent service provided by the delivery driver.

Product reviews

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About White Horse Energy

White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.

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01285402000

Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom

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