What Bruce Charlesworth said about White Horse Energy:
Fast and efficient,,easy to order, arrive in good time
Laura
White Horse Energy
1 year ago
Thank you for your feedback on your winter order. We're pleased to hear that the ordering process was easy, and your order arrived quickly and efficiently.
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you!
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you!
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you!
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Stuart Hill
1 year ago
Date of purchase: 12/09/2023
What Stuart Hill said about White Horse Energy:
the driver delivering was a superstar, he helped get it in my garage despite it taking 20 minutes extra - you should contact your courier to praise him
Laura
White Horse Energy
1 year ago
We're thrilled to hear about the great experience and the exceptional service provided by the driver. Your feedback is valuable, and we'll definitely pass on your praise t the driver.
Product reviews
Laura
White Horse Energy
1 year ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 12/09/2023
Excellent service,nprovided next day delivery and helpful delivery driver, faultless!
Laura
White Horse Energy
1 year ago
We're thrilled to hear that you had an excellent experience with our service, from placing the order to the next day delivery. Thank you for your positive feedback!
Product reviews
Ease of use website, excellent service and product, well packaged and safely delivered
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you again for your positive feedback, we are pleased that you had an excellent experience all round.
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David Cosh
1 year ago
Date of purchase: 01/09/2023
What David Cosh said about White Horse Energy:
Very good service, delivered on time
Laura
White Horse Energy
1 year ago
Thank you for the compliment! We're delighted to hear that you had a positive experience with our on-time delivery service.
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William Mclauchlan
1 year ago
Date of purchase: 06/09/2023
What William Mclauchlan said about White Horse Energy:
Speedy service, pallet was delivered early and in good condition. Delivery driver was pleasant and helpful.
Laura
White Horse Energy
1 year ago
We're pleased to hear about your speedy and hassle-free delivery experience. Thank you for your positive feedback, and if you ever need our service again, don't hesitate to reach out. Enjoy your products!
Product reviews
Very good price, good size logs for my stove. Easy to stack and store.
Laura
White Horse Energy
1 year ago
We're glad to hear that you found our prices competitive and the logs suitable for your stove.
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sam peyton
1 year ago
Date of purchase: 10/09/2023
What sam peyton said about White Horse Energy:
Delivery great on time very professional will definitely use agsin
Laura
White Horse Energy
1 year ago
We're thrilled to hear that the wood looks great, and you had a positive delivery experience! We look forward to serving you again in the future. Thank you for choosing us!
Product reviews
Wood looks great very clean and dry
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're delighted to hear the wood looks great, clean, and dry. Enjoy using the wood!
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Jonathan Broughton
Worcestershire
1 year ago
Date of purchase: 31/08/2023
What Jonathan Broughton said about White Horse Energy:
Arrived safely in decent boxes that were easy to stack. Decent oak logs a perfect size for my wood burning stove.
Delivery driver was helpful and placed the pallet of logs just where I asked for it
Laura
White Horse Energy
1 year ago
We're delighted to hear about your smooth transaction and positive delivery experience! It's great to know that the oak logs are a perfect fit for your wood-burning stove, and we a[appreciate your feedback. Enjoy the cosy fire!
Product reviews
Fairly easy to order but the website failed to accept my preferred payment method forcing me to use Paypal which removed my accepted discount code
Delivery : Excellent
Laura
White Horse Energy
1 year ago
We apologise for the inconvenience you experienced with the website and the payment method. We appreciate your feedback ad will work to improve this issue. If you have any other concerns or questions, please don't hesitate to reach out to our customer support team.
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Caroline Mallinson
1 year ago
Date of purchase: 31/08/2023
What Caroline Mallinson said about White Horse Energy:
Would buy again
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased to hear that our product met your expectations, and we look forward to serving you again in the future.
Product reviews
Delivery : Excellent
Laura
White Horse Energy
1 year ago
Thank you!
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Robert Price
1 year ago
Date of purchase: 11/09/2023
What Robert Price said about White Horse Energy:
They lost my order and I had to chase them
Laura
White Horse Energy
1 year ago
We apologise for any inconvenience you faced due to a system error that resulted in the loss of your original order. Thank you for reaching out to our team to make us aware of the issue. We can see that a new order was placed to rectify the situation as quickly as possible. Your patience and understanding are greatly appreciated, and we're committed to ensuring a smooth experience moving forward.
Product reviews
I like the packaging and the wood looks good
Delivery : Good
Laura
White Horse Energy
1 year ago
We're glad to hear you like the packaging, and we hope you find the wood meets your expectations as well. Thank you for your feedback!
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Trusted Customer
1 year ago
Date of purchase: 29/08/2023
Having waited over two weeks for my delivery, I cancelled my order.
Laura
White Horse Energy
1 year ago
Thank you for bringing this to our attention. We apologise for the delay you experience and any inconvenience it may have caused.,We can see that you also reached out to our team regarding the delay, and we take this matter seriously. Rest assured, we are esculting this to ensure it does not happen again in the future. Your feedback is valuable, and we appreciate your understanding.
Product reviews
Great company but terrible timings on delivery.
Delivery : Poor
Laura
White Horse Energy
1 year ago
We will work with our delivery partner to ensure such delays do not happen again in the future. Thank you again for your feedback.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.