White Horse Energy Reviews

Thank you for your feedback - we're very pleased to hear your delivery driver was helpful

Thank you for the great feedback Andrew, have a cosy winter!

Thank you for your feedback - you are correct, last year it seems that you had a delivery driver who went above and beyond which is fantastic, but that is not the norm, and expectations were unfortunately probably set too high for whoever followed this year. We are however, aggrieved to hear that the book in service was not observed, and that your delivery was left exposed to the elements without you being there to receive them and store them safely, this is very much not to our expectations and we will investigate to prevent this happening in future.

We appreciate all feedback, positive and negative. Our boxes are 20L each, and we display the equivalent loose volume m3. We do however very much appreciate that visibility and consistency is vital in the firewood market, so we will review our packaging to find a more consistent method to compare equivalent volumes.

Thank you, we very much appreciate you taking the time to pass on that feedback to our team. We hope to see you order again in the near future.

You're very kind to offer such complimentary feedback for our customer service team, we do our very best to ensure that anyone who requests our support feels they have had a valuable experience.

We certainly strive to offer the best, so fantastic to hear that we've hit that mark for you!

We love to hear this feedback Michael, thank you.

Thank you for your positive all-round feedback of your experience, and so pleased to hear you've returned to us. We hope to see you return again in the near future.

Thank you Craig, we really appreciate your positive feedback - the team work very hard to ensure that all of our customers can have the same experience you did.