Thank you for your feedback, and we're sorry to hear about the issues you've encountered with your recent pellet order. We understand how important it is to receive products in good condition.
We tale these concerns seriously and would like to resolve them promptly for you. To assist you further, our customer support team will reach out to you as soon as possible to address the damaged bags, pallet collapse, and any other issues you've mentioned. Your satisfaction is important to us, and we appreciate your patience as we work to make this right for you.