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White Horse Energy Reviews

Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

402

52

31

11

18

514

ratings over the past year

Displaying all 16,964 reviews
KK
Keith Knight
1 year ago
Date of purchase: 04/09/2023
What Keith Knight said about White Horse Energy:
A1 service
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Laura
White Horse Energy
1 year ago
Thank you! We appreciate your feedback and support.
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Trusted Customer
1 year ago
Date of purchase: 29/08/2023
White Horse Energy's service was fine but the delivery company let them down. I paid for the premium delivery as I wasn't going to be around the following week. It didn't arrive as expected and on rin
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Laura
White Horse Energy
1 year ago
We apologise that your delivery experience on this occasion was not up to standard, we are pleased to hear though that our team were on top of this and was able to resolve the issue at hand. We will ensure to work closely with our delivery partner to prevent such issues in the future.
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JW
John Wells
1 year ago
Date of purchase: 31/08/2023
What John Wells said about White Horse Energy:
On time, well packed very easy, thank you
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Laura
White Horse Energy
1 year ago
Your welcome! Glad to hear everything went smoothly as promised. Enjoy your purchase!
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Trusted Customer
1 year ago
Date of purchase: 18/08/2023
Despite being the cheapest provider, the service was still faultless. My order was taken hassle-free and was followed up with great communication, very shortly after my order was delivered, robustly p
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Laura
White Horse Energy
1 year ago
Thank you for your fantastic feedback! We're thrilled to hear that you've had a fast, friendly, and faultless experience with us. We look forward to serving you for all your future orders!
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William Daniels
Norwich
1 year ago
Date of purchase: 01/09/2023
What William Daniels said about White Horse Energy:
Always prompt supply and delivery
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Laura
White Horse Energy
1 year ago
Thank you for your continued support! We're pleased to provide you with prompt supply and delivery services.
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Sarah Roberts
1 year ago
Date of purchase: 01/09/2023
What Sarah Roberts said about White Horse Energy:
You’ve hidden large pieces of wood that you’ve not split in the centre of the delivery Dreadful We’ll be going elsewhere now. Please folks go elsewhere too
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Laura
White Horse Energy
1 year ago
We apologise for the inconvenience you've experience. This is certainly not done intentionally and we will raise this with our supply team to look into further have address the issue. We will have someone contact you about your concerns. Thank you for bringing it to our attention.
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Trusted Customer
1 year ago
Date of purchase: 25/08/2023
Excellent service & Quality
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Laura
White Horse Energy
1 year ago
Thank you for the excellent review! We're glad you found both our quality and service top-notch.
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robert gay
Bradford on Avon
1 year ago
Date of purchase: 30/08/2023
What robert gay said about White Horse Energy:
Very good all round service ie.from start to finish, no problems at all.
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Laura
White Horse Energy
1 year ago
We're thrilled to hear you had a seamless experience from start to finish. Thank you for your positive feedback!
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Trusted Customer
1 year ago
Date of purchase: 31/08/2023
Great wood as always and delivery drivers very accommodating with we’re we wanted our wood placed
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Laura
White Horse Energy
1 year ago
Thank you for your kind feedback! We're delighted to hear you're satisfied with the wood quality and our delivery service.
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Trusted Customer
1 year ago
Date of purchase: 29/08/2023
Hello I ordered three pallets of unbranded pellets. I would have given you five stars but at least ten bags were damaged with lots of spillage into the lorry and onto the drive. One pallet collapsed o
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Laura
White Horse Energy
1 year ago
Thank you for your feedback, and we're sorry to hear about the issues you've encountered with your recent pellet order. We understand how important it is to receive products in good condition. We tale these concerns seriously and would like to resolve them promptly for you. To assist you further, our customer support team will reach out to you as soon as possible to address the damaged bags, pallet collapse, and any other issues you've mentioned. Your satisfaction is important to us, and we appreciate your patience as we work to make this right for you.
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.