Driver kept me informed and delivered the pallet exactly where I wanted it. Excellent.
Laura
White Horse Energy
1 year ago
Thank you for sharing your experience! We're pleased to hear that the driver was punctual, helpful, and able to deliver the pallet exactly where you wanted it.
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Shane Phillips
1 year ago
Date of purchase: 31/08/2023
What Shane Phillips said about White Horse Energy:
Excellent quality logs. Very good and friendly delivery driver.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're delighted to hear that you found the logs to be of excellent quality and had a positive experience with a friendly delivery driver.
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Jacquie Mullender
1 year ago
Date of purchase: 29/08/2023
What Jacquie Mullender said about White Horse Energy:
The hardwood briquettes look fine and the boxes are not damaged this time. However the delivery communication was a shambles. The order info said Mon or Tues, but Tues came and no call or information,
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Laura
White Horse Energy
1 year ago
We apologise for the delivery communication issues you encountered, and we appreciate your feedback. It's important to us that our customers have a smooth and reliable experience from order to delivery. We will investigate the communication problems and work to ensure a better experience in the future. Thank you for bringing this to our attention, and we're glad to hear that the delivery person was polite, helpful and apologetic.
Product reviews
Fine
Delivery : Substandard
Laura
White Horse Energy
1 year ago
Thank you for your feedback, this is much appreciated.
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Anne Mawson
1 year ago
Date of purchase: 25/08/2023
What Anne Mawson said about White Horse Energy:
Very pleased. Good quality and fast delivery. I gave 4 rather than 5 stars because some of the logs were really large and too big for our burner without splitting. As we are both pensioners this isn't
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Laura
White Horse Energy
1 year ago
Thank you for your recommendation and feedback! We're pleased to hear that you had a good service experience with good quality and fast delivery. We appreciate your input regarding the large logs, and we'll take note of it to monitor and ensure improvements are made. We will have a member of our team contact you to discuss the log issue further.
Product reviews
Some logs very large and need splitting to fit our burner.
Delivery : Excellent
Laura
White Horse Energy
1 year ago
Thank you for your feedback.
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Charles Teago
1 year ago
Date of purchase: 25/08/2023
What Charles Teago said about White Horse Energy:
Nothing wrong with the personnel or the wood. Customer service is dreadful; phones never manned, American answer system cuts out.
Accordingly, trying to find who is delivering your load and when is n
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Laura
White Horse Energy
1 year ago
We're truly sorry to hear about the difficulties you've encountered with our customer service and communication. This is not the experience we aim to provide, and we apologise for any frustration it has caused. We value your long-term support, and we'll address these issues to ensure a better experience in the future. Thank you for bringing this to our attention
Product reviews
Delivery good but hard to trace originally.
Delivery : Excellent
Laura
White Horse Energy
1 year ago
Thank you for your feedback.
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Trusted Customer
1 year ago
Date of purchase: 29/08/2023
Seem to have issues with quality control and delivering on customer service. Last time I bought a standard crate from them and the “logs” were oversize (more like the size of breeze blocks) . I went
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Laura
White Horse Energy
1 year ago
We apologise for the repeated issues you've encountered with our product quality and delivery service. Your feedback is important, and we take it seriously. We will investigate these matters and work to improve our quality control and communication processes. A member of our team will reach out to you to discuss this further and find a resolution. We appreciate your patience and understanding.
Product reviews
After taking your money, you receive no advance warning of when you can expect delivery - not even a day before let alone, 30mins before arrival. I got emails notifying me of my planned delivery time
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Delivery : Substandard
Laura
White Horse Energy
1 year ago
We apologise for inconvenience you've experienced with the lack of advance delivery notice and the issues with product quality.Normally, there should be a call to arrange a day for delivery, and we're sorry this did not occur in your case. We will work with our delivery partner to ensure this is resolved. Thank you for your feedback,and a member of our team will reach out to you.
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David Rodick
1 year ago
Date of purchase: 30/08/2023
What David Rodick said about White Horse Energy:
Easy order process and very prompt delivery
Laura
White Horse Energy
1 year ago
Thank you for sharing your experience! We're glad to hear that the ordering process was easy and the delivery was prompt. If you have any more comments or questions in the future, feel free to reach out.
Product reviews
Good quality product efficiently delivered
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're pleased to hear that you found the product to be of good quality and the delivery efficient.
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Alan Brown
1 year ago
Date of purchase: 04/09/2023
What Alan Brown said about White Horse Energy:
Excellent communication throughout as usual. Delivered on time and driver was very helpful.
A small number of logs were a bit too large and have been split again for ease of use.
Would recommend.
Laura
White Horse Energy
1 year ago
Thank you for your recommendation! We're glad to hear that you appreciated the excellent communication, on-time delivery, and helpful driver. Your feedback is valuable, and we'll take note of the issue with some logs being too large and will be passed to supply to monitor for future improvements.
Product reviews
Boxed ready for use and very easy to use. No smell or fuss when lighting or storing.
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're pleased to hear that the boxed wood is ready for use, easy to use, and doesn't create any smell or fuss. Enjoy your hassle-free firewood.
Consistent size and shape and burn easily. Arrive in a box so dry and easily stored
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're delighted to hear that the logs are consistent in size and shape, burn easily, and the box packaging makes them easy to store.
Logs are well stacked and packaged. About 5% of the logs were too large to comfortably fit in the wood burner and had to be split for ease of use. Otherwise excellent
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We appreciate your input, and we'll take note of the issue with some logs being too large for future improvements. We're glad to hear that, overall, you found the logs and packaging excellent.
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Trusted Customer
1 year ago
Date of purchase: 31/08/2023
Great service, really helpful that the delivery company call to arrange a suitable day - helps to make delivery super convenient.
Would use again, this is the second time we have used this company.
Laura
White Horse Energy
1 year ago
Thank you for your continued support! We're pleased to hear that you found our pricing competitive, the ordering process easy, and the delivery convenient. We look forward to serving you again in the future!
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Trusted Customer
1 year ago
Date of purchase: 31/08/2023
Quick service
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased to hear that you received quick service. If you have any more comments or questions in the future, feel free to reach out.
Product reviews
Purchased twice before but this time there’s a lot of oversized logs which will need to be hand chopped. At a guess 20-25% of a full crate, which is a lot more than expected.
Delivery : Excellent
Laura
White Horse Energy
1 year ago
We apologise for the inconvenience caused by the higher number of oversized logs in your recent order. We appreciate your input and will strive to improve the consistency of our product sizes in the future. We will have a member of our team contact you about this issue.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.