Ive been a customer of White Horse Energy for many years and find the service very good. The wood is always of good quality and of the right type ordered, neatly packed and burns well, though I haven
...
Read all
Laura
White Horse Energy
1 year ago
Thank you for your continued support and your feedback on your recent order. We apologise for the inconvenience you experienced with the separate deliveries and the lack of communication about the delay., Your feedback is valuable , and we will work to improve our communication and delivery coordination in the future. We appreciate your understanding and hope you continue to enjoy our products.
Product reviews
Great size logs, nice and dry,
Delivery : Substandard
Laura
White Horse Energy
1 year ago
We're glad to hear that you found the logs to be a great size and nicely dry. Enjoy your wood!
Delivery : Substandard
Laura
White Horse Energy
1 year ago
Thank you!
0
Share
MW
Martin Wall
Othery
1 year ago
Date of purchase: 01/09/2023
What Martin Wall said about White Horse Energy:
Poor - two split bags and delivery was not at the time arranged with the carrier
Laura
White Horse Energy
1 year ago
We apologise for the issues you encountered with your order, including the two split bags and the delivery time not aligning with the arrangement. Your feedback is important to us, and we'll take steps to address these concerns to improve our service. Thank you for bringing this to our attention.
Product reviews
Two split bags no acknowledgment
Delivery : Substandard
Laura
White Horse Energy
1 year ago
We will have a member of our team contact you about this issue.
0
Share
Trusted Customer
1 year ago
Date of purchase: 25/08/2023
Very good team knowledgeable fast no fuss ordering. Delivery very good kept updated throughout process . Definitely recommend them well done.
Ed
White Horse Energy
1 year ago
This is brilliant to hear, we're so glad you had a positive experience and appreciate the support given by our team. We hope to see you return in the not too distant future!
Product reviews
Birch such a good starter wood lights so easily use birch to get fire going switch to ash for longer burn
Delivery : Exceptional
Ed
White Horse Energy
1 year ago
We agree! Birch has a great flame and the Ash will enjoy the head start.
Excellent wood crate packed full . Good clean burn lasts over an hour and leaves very little residue
Delivery : Exceptional
Ed
White Horse Energy
1 year ago
Ash is a premium firewood choice, we hope you have a long cosy winter.
Absolutely brilliant so easy to use great for lighting fires
Delivery : Exceptional
Ed
White Horse Energy
1 year ago
And - 100% natural! We're glad to see someone loving our firelighters as much as we do.
0
Share
Trusted Customer
1 year ago
Date of purchase: 03/09/2023
logs look very seasoned. Really prompt delivery.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased to hear that you found the logs to be well-seasoned and the delivery delivery prompt. We appreciate your support!
Product reviews
Laura
White Horse Energy
1 year ago
Thank you!
0
Share
MG
Mr Gee
Selby
1 year ago
Date of purchase: 01/09/2023
What Mr Gee said about White Horse Energy:
The service was excellent from start to finish. It was the first time I had ordered from them & I couldn't fault any of the process. They kept me informed throughout.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're thrilled to hear that your first experience with us was excellent, and that you appreciated the communication throughout the process. We look forward to serving you again in the future!
0
Share
FV
Fabrice Vaisset
Newbury
1 year ago
Date of purchase: 03/09/2023
What Fabrice Vaisset said about White Horse Energy:
Absolutely brilliant, from order to delivery, all very smooth and seem less, good comms and great customer service.
Laura
White Horse Energy
1 year ago
Thank you for your kind words! We're delighted to hear that your experience, from order to delivery, was absolutely brilliant, and that you found our communication and customer service to be great.
0
Share
GM
Graeme Mcqueen
1 year ago
Date of purchase: 30/08/2023
What Graeme Mcqueen said about White Horse Energy:
Great service got my logs on date requested.
Laura
White Horse Energy
1 year ago
We're pleased to hear that you received your logs on the requested date. Thank you for your feedback!
Product reviews
Purchased online using Web site which is easy to use.
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're glad to hear that our website was easy to use for your purchase.
0
Share
AR
Amanda Riggall
1 year ago
Date of purchase: 27/08/2023
What Amanda Riggall said about White Horse Energy:
Great thanks
Laura
White Horse Energy
1 year ago
You're welcome! If you have any more questions or need assistance in the future, feel free to reach out. Have a great day!
Product reviews
Great service and quality
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're delighted to hear that you had a great experience with our service and quality.
0
Share
Trusted Customer
1 year ago
Date of purchase: 31/08/2023
I wanted to press 5 stars but screen went too quick. Have used White Horse before and very pleased with service. Not had the boxes before but all looks good. Was easier to pack in my wood store. Also
...
Read all
Laura
White Horse Energy
1 year ago
Thank you for your kind words and positive feedback! If you would like to change your star rating, you can usually do so by revisiting your email platform and editing your review. We appreciate your continued support and are glad to hear you're pleased with our service and products.
Product reviews
Laura
White Horse Energy
1 year ago
Thank you!
Delivery : Excellent
Laura
White Horse Energy
1 year ago
Thank you!
0
Share
DS
Dennis Saunders
1 year ago
Date of purchase: 29/08/2023
What Dennis Saunders said about White Horse Energy:
Never had a problem ordering or contacting company
Laura
White Horse Energy
1 year ago
Thank you for your feedback, We're glad to hear that you've had a smooth experience with our company, even though you encountered split bags. If you ever need assistance or have any concerns, please don't hesitate to reach out.
Product reviews
Very happy with the quality
Laura
White Horse Energy
1 year ago
This is great to hear!
Wood pellets good quality but 9 out of 65 bags split the top seam
Laura
White Horse Energy
1 year ago
We apologise for the issue with the split bags in your order. Your feedback is important to us, and we will have someone from our team contact you to address this matter. Thank you for bringing this to our attention.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.