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White Horse Energy Reviews

Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

402

52

31

11

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514

ratings over the past year

Displaying all 16,964 reviews
Trusted Customer
1 year ago
Date of purchase: 03/09/2023
Ive been a customer of White Horse Energy for many years and find the service very good. The wood is always of good quality and of the right type ordered, neatly packed and burns well, though I haven
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Laura
White Horse Energy
1 year ago
Thank you for your continued support and your feedback on your recent order. We apologise for the inconvenience you experienced with the separate deliveries and the lack of communication about the delay., Your feedback is valuable , and we will work to improve our communication and delivery coordination in the future. We appreciate your understanding and hope you continue to enjoy our products.
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Martin Wall
Othery
1 year ago
Date of purchase: 01/09/2023
What Martin Wall said about White Horse Energy:
Poor - two split bags and delivery was not at the time arranged with the carrier
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Laura
White Horse Energy
1 year ago
We apologise for the issues you encountered with your order, including the two split bags and the delivery time not aligning with the arrangement. Your feedback is important to us, and we'll take steps to address these concerns to improve our service. Thank you for bringing this to our attention.
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Trusted Customer
1 year ago
Date of purchase: 25/08/2023
Very good team knowledgeable fast no fuss ordering. Delivery very good kept updated throughout process . Definitely recommend them well done.
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Ed
White Horse Energy
1 year ago
This is brilliant to hear, we're so glad you had a positive experience and appreciate the support given by our team. We hope to see you return in the not too distant future!
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Trusted Customer
1 year ago
Date of purchase: 03/09/2023
logs look very seasoned. Really prompt delivery.
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Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased to hear that you found the logs to be well-seasoned and the delivery delivery prompt. We appreciate your support!
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Mr Gee
Selby
1 year ago
Date of purchase: 01/09/2023
What Mr Gee said about White Horse Energy:
The service was excellent from start to finish. It was the first time I had ordered from them & I couldn't fault any of the process. They kept me informed throughout.
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Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're thrilled to hear that your first experience with us was excellent, and that you appreciated the communication throughout the process. We look forward to serving you again in the future!
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Fabrice Vaisset
Newbury
1 year ago
Date of purchase: 03/09/2023
What Fabrice Vaisset said about White Horse Energy:
Absolutely brilliant, from order to delivery, all very smooth and seem less, good comms and great customer service.
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Laura
White Horse Energy
1 year ago
Thank you for your kind words! We're delighted to hear that your experience, from order to delivery, was absolutely brilliant, and that you found our communication and customer service to be great.
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Graeme Mcqueen
1 year ago
Date of purchase: 30/08/2023
What Graeme Mcqueen said about White Horse Energy:
Great service got my logs on date requested.
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Laura
White Horse Energy
1 year ago
We're pleased to hear that you received your logs on the requested date. Thank you for your feedback!
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Amanda Riggall
1 year ago
Date of purchase: 27/08/2023
What Amanda Riggall said about White Horse Energy:
Great thanks
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Laura
White Horse Energy
1 year ago
You're welcome! If you have any more questions or need assistance in the future, feel free to reach out. Have a great day!
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Trusted Customer
1 year ago
Date of purchase: 31/08/2023
I wanted to press 5 stars but screen went too quick. Have used White Horse before and very pleased with service. Not had the boxes before but all looks good. Was easier to pack in my wood store. Also
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Laura
White Horse Energy
1 year ago
Thank you for your kind words and positive feedback! If you would like to change your star rating, you can usually do so by revisiting your email platform and editing your review. We appreciate your continued support and are glad to hear you're pleased with our service and products.
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Dennis Saunders
1 year ago
Date of purchase: 29/08/2023
What Dennis Saunders said about White Horse Energy:
Never had a problem ordering or contacting company
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Laura
White Horse Energy
1 year ago
Thank you for your feedback, We're glad to hear that you've had a smooth experience with our company, even though you encountered split bags. If you ever need assistance or have any concerns, please don't hesitate to reach out.
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.