What Phillip Westmoreland said about White Horse Energy:
Quick delivery as always and top quality kiln dried wood. Always buy from White Hirse energy and never disappointed.
Lovely polite delivery man too.
Laura
White Horse Energy
1 year ago
Thank you for your continued support! We're thrilled to hear that you're consistently satisfied with our quick delivery and top-quality kiln-dried wood. We appreciate your loyalty and kind words about our delivery team.
Product reviews
Briilliant quality wood. Perfectly dry and well packaged. Restricted.
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased to hear that you found the wood to be of brilliant quality, perfectly dry, and well packaged. If you have any further comments or questions, please free to share.
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Trusted Customer
1 year ago
Date of purchase: 01/09/2023
Simple to order and quick
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad to hear that the delivery was quick and the ordering process was simple. We look forward to serving you again on the future!
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steven Dunkinson
1 year ago
Date of purchase: 30/08/2023
What steven Dunkinson said about White Horse Energy:
good price prompt delivery
Laura
White Horse Energy
1 year ago
Thank you for your recommendation! We're pleased to hear that you found our prices good and the delivery prompt.
Product reviews
Laura
White Horse Energy
1 year ago
Thank you!
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Ruth Bain
Stonehaven
1 year ago
Date of purchase: 29/08/2023
What Ruth Bain said about White Horse Energy:
Good quick delivery of logs, still waiting smaller package.
Laura
White Horse Energy
1 year ago
Thank you for letting us know about the quick delivery of logs. We apologise for any delay with the smaller package, we can see that a member of our team has resolved the issues and we hope this was to your satisfaction.
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you.
No delivery of firelighters
Delivery : Substandard
Laura
White Horse Energy
1 year ago
We are sorry that this item had not been delivered, we understand a replacement has been sent out to you.
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Trusted Customer
1 year ago
Date of purchase: 17/08/2023
Pallet not filled to the top service good
Laura
White Horse Energy
1 year ago
We apologise for the inconvenience you experience with the pallet not being filled to the top. We take your feedback seriously, and a member of our team will be in touch with you to discuss your concerns further. Thank you for bringing this to our attention.
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Trusted Customer
1 year ago
Date of purchase: 24/08/2023
Your brand name and reputation is placed in the hands of a delivery company, Sureway of Bristol, This firm is wholly unreliable and their staff's attitude to customer service is extremely poor. The
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Laura
White Horse Energy
1 year ago
We are truly sorry to hear about your negative experience with our delivery partner. We take this matter seriously and will address it with them to ensure that such issues do not happen again in the future. Your feedback is valuable, and we appreciate your patience. We apologise for any inconvenience this has caused you.
Product reviews
Wood is wood and really does grow on trees.
Delivery : Poor
Laura
White Horse Energy
1 year ago
Thank you!
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Alan Beaumont
1 year ago
Date of purchase: 30/08/2023
What Alan Beaumont said about White Horse Energy:
What a great service, very easy ordering with great products. This is my third order and all went very smoothly. Delivery guys were great too.
Laura
White Horse Energy
1 year ago
Thank you for your recommendation and continued support! We're delighted to hear that you've had a great experience with our service, prices products, and delivery. We appreciate your feedback!
Product reviews
Have already had a full pallet of these last winter, long burn time with plenty of heat but do produce quite a lot of ash. Used on an open fire and were good, now have a new log burner so we will see
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Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We hope the logs perform well in your new log burner this winter.
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Gordon Petrie
1 year ago
Date of purchase: 01/09/2023
What Gordon Petrie said about White Horse Energy:
The whole process was easy and worked perfectly. There was a small problem with the delivery which wasn't their fault but they handled it really positively
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad to hear that the whole process was easy and that any delivery issue was handled positively. We appreciate your understanding and look forward to serving you again in the future.
Product reviews
logs in a format that really suits us
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're pleased to hear that the log format suits your needs.
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Trusted Customer
1 year ago
Date of purchase: 01/09/2023
Really pleased with this purchase. It was prepared and sent out for delivery promptly.
I will definitely purchase from this company again. It would have been 5 stars but the pallet company did not pho
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Laura
White Horse Energy
1 year ago
Thank you for your feedback and for considering purchasing from us again! We apologise for the issue with the pallet company not booking the delivery as specified. We appreciate your understanding, and we hope you continue to enjoy our products once the weather is cooler.
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Tim Grant
Hollywood
1 year ago
Date of purchase: 18/08/2023
What Tim Grant said about White Horse Energy:
Good prices
Easy ordering
Great delivery
Laura
White Horse Energy
1 year ago
Thank you for your recommendation! We're pleased to hear that you consider us the best place to buy wood/logs and that you found our prices good, ordering process easy, and delivery great.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.