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White Horse Energy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/white-horse-energy | Feefo

Displaying all 16,964 reviews

Trusted Customer

3 months ago

Date of purchase: 10/06/2024

Karen

White Horse Energy

3 months ago

Thank you for your 5-star review! We're thrilled to hear that you had a positive experience with our service

Product reviews

Trusted Customer

3 months ago

Date of purchase: 09/06/2024

Quick and efficient.

Karen

White Horse Energy

3 months ago

Thank you for your positive feedback! We're glad to hear that you found our service efficient. Your satisfaction is important to us, and we appreciate your custom.

Product reviews

Trusted Customer

3 months ago

Date of purchase: 02/06/2024

WHE did not contest my complaint, which centred on the pellet packaging problems.

Chloe

White Horse Energy

3 months ago

I'm sorry to hear about your recent experience with us. Thank you for bringing the packaging issue to our attention. We strive to provide the best service possible and will work on improving our packaging based on your feedback. Your satisfaction is important to us.

Trusted Customer

3 months ago

Thanks.

Product reviews

Alas, not the best delivery, which is normally very good from White Horse Energy. The pallet came without a rain hood and was a day early. Considering the heavy and frequent rain we have had this year

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Chloe

White Horse Energy

3 months ago

Thank you for your feedback. We apologise for the inconvenience you experienced with this delivery. We appreciate your loyalty and are sorry to hear this order did not meet our usual standards. Your concerns about the rain hood, damaged bags, and broken pallet have been noted, and we are actively working to improve our packaging and delivery processes. We're glad we could provide a credit to your account, and we do hope to serve you again in the future

Trusted Customer

3 months ago

Thanks.

David Dalton-Brown

3 months ago

Date of purchase: 08/06/2024

Chloe

White Horse Energy

3 months ago

Thank you for your 5-star rating! We strive to ensure our customers receive first-class service along with our high-quality products. Your satisfaction is our top priority, and we're thrilled to hear that you had a positive experience with us.

Product reviews

Trusted Customer

3 months ago

Date of purchase: 08/06/2024

Easy to navigate website. Excellent quality product. Great customer service. Kept me informed every step of the journey.

Chloe

White Horse Energy

3 months ago

Thank you for your excellent review! We're delighted to hear that you found our website easy to navigate and that you were pleased with the quality of our products and customer service. Keeping our customers informed every step of the way is important to us, and we're glad to know we met your expectations. We look forward to serving you again!

Product reviews

Stephen Wilkinson

NR16 1QA

3 months ago

Date of purchase: 08/06/2024

Chloe

White Horse Energy

3 months ago

Product reviews

No issues at all. Everything was excellent: quality product, great communication and delivered before promised date. Highly recommended.

Delivery : Exceptional

Chloe

White Horse Energy

3 months ago

Thank you for your fantastic review! We're delighted to hear that everything was excellent, from the quality of our product to our communication and delivery. Exceeding your expectations is our goal, and we're thrilled to have achieved that. Your recommendation means a lot to us.

Trusted Customer

3 months ago

Date of purchase: 07/06/2024

Fast & accurate delivery

Chloe

White Horse Energy

3 months ago

Thank you for your great review! We're glad to hear that you're pleased with the neatly stacked logs and that our delivery was fast and accurate. We hope you enjoy your fires, and if you need any further assistance or have more feedback to share, please feel free to reach out. We look forward to serving you again!

Neil Cotton

St Agnes, Cornwall

3 months ago

Date of purchase: 06/06/2024

What Neil Cotton said about White Horse Energy:

Good telephone response. Ordering clear and simple. Delivery within 5 days which for a 1 tonne product is good. Well packed.

Chloe

White Horse Energy

3 months ago

Thank you for your positive review! We're pleased to hear that you had a good experience with our telephone support and found the ordering process clear and simple. It's great to know that our delivery met your expectations and that the product was well packed. If you have any further feedback or need assistance, please don't hesitate to reach out. We look forward to serving you again!

Product reviews

Good price and value as long as you don't need certification. Tends to create 'clinker' so need to clear the burner more frequently to prevent build-up.

Delivery : Good

Chloe

White Horse Energy

3 months ago

Thank you for your feedback. We're glad to hear you found our product to be a good price and value. We appreciate your comments about the 'clinker' build-up and will use this information to improve our products. Your satisfaction is important to us, and we value your input.

Susanne Britton-Hickson

Christow, Exeter, Devon

3 months ago

Date of purchase: 06/06/2024

What Susanne Britton-Hickson said about White Horse Energy:

Excellent. Quick, informative and efficient.

Karen

White Horse Energy

3 months ago

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service and found it quick, informative, and efficient.

Product reviews

Very quick and efficient service. Pellets are well packed and secure on pallets and fully covered in plastic to stay clean and dry. Individually packed in strong plastic to avoid splits and spillage.

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Delivery : Exceptional

Karen

White Horse Energy

3 months ago

Thank you for your detailed feedback! We're delighted to hear that you were pleased with our quick and efficient service. It's great to know that you found the pellets well packed and secure on pallets, and that the strong plastic packaging kept them clean, dry, and free from splits and spillage.

Trusted Customer

3 months ago

Date of purchase: 06/06/2024

excellent. Delivery contact accurate and helpful

Karen

White Horse Energy

3 months ago

Thank you for your feedback! We're thrilled to hear that you found our hardwood logs excellent and appreciated the accurate and helpful delivery contact.

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About White Horse Energy

White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.

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01285402000

Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom

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White Horse Energy Reviews

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Unbranded Wood Pellets 975kgVery quick and efficient service. Pellets are well packed and secure on pallets and fully covered in plastic to stay clean and dry. Individually packe...More reviews of this product (1,096)View product website

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