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White Horse Energy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/white-horse-energy | Feefo

Displaying all 16,964 reviews

David

County Durham

1 year ago

Date of purchase: 31/08/2023

What David said about White Horse Energy:

The whole experience using this company was of a good standard. From promp abroad courteous delivery to very good wood quality.

Laura

White Horse Energy

1 year ago

We're delighted to hear that you had a positive experience with our company, from prompt and courteous delivery to the quality of the wood. Thank you for your kind words, and we look forward to serving you in the future!

Product reviews

Trusted Customer

1 year ago

Date of purchase: 30/08/2023

Good price

Laura

White Horse Energy

1 year ago

Thank you for your feedback! We're pleased to hear that your delivery was quick and on schedule, and that you found the price to be good.

ILFORD

1 year ago

Date of purchase: 27/08/2023

What TM said about White Horse Energy:

Have been using White horse for many years. Always buy in Aug for Winter. Great service as always. Will continue to use again in the coming years. For me it is the price and delivery that is important

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Laura

White Horse Energy

1 year ago

Thank you for your continued support over the years! We appreciate your loyalty and are pleased to know that our price, delivery, and aftercare have met your expectations. We look forward to serving you in the future as well.

Product reviews

Tom Storey

1 year ago

Date of purchase: 29/08/2023

What Tom Storey said about White Horse Energy:

Fantastic service and prompt delivery, top quality wood as always.

Laura

White Horse Energy

1 year ago

Thank you for your enthusiastic feedback! We're thrilled to know you had a fantastic experience with our service and received top-quality wood promptly.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 29/08/2023

Very efficient service and helpful and friendly staff

Laura

White Horse Energy

1 year ago

We're delighted to hear that you had an excellent experience with our efficient and friendly staff. Thank you for your kind words!

Mario Chrisostomou

1 year ago

Date of purchase: 30/08/2023

What Mario Chrisostomou said about White Horse Energy:

Great service and product. Easy to use and track - actually arrived sooner than expected!

Laura

White Horse Energy

1 year ago

Thank you for your kind words! We're thrilled to hear you had a great experience with our service and product, and that it arrived even sooner that expected. Enjoy!

Product reviews

Trusted Customer

1 year ago

Date of purchase: 29/08/2023

The young man who delivered the grate was friendly, professional, well done

Laura

White Horse Energy

1 year ago

We're glad to hear that your delivery experience was professional and friendly. Thank you for your positive feedback!

Joyce Hull

1 year ago

Date of purchase: 19/08/2023

What Joyce Hull said about White Horse Energy:

Customer service is polite and speedy. Kindling inadequate for costing.

Laura

White Horse Energy

1 year ago

Thank you for acknowledging our polite and speedy customer service. We're sorry to hear that you found the kindling inadequate for its cost. I can see that there is still an ongoing enquiry open regarding this and we hope this is resolved to your satisfaction. We appreciate your feedback.

Product reviews

Peter Hammond

1 year ago

Date of purchase: 14/08/2023

What Peter Hammond said about White Horse Energy:

This was my second order from White Horse. What I bought during the winter was fine, but I had cause to contact them twice about this order. I felt the response was a bit condescending.

Laura

White Horse Energy

1 year ago

We apologise for any inconvenience you experience with your recent order and the customer service responses. Your feedback is important to us, and we'll work to improve our communication and service in the future. Thank you for bringing this to our attention.

Product reviews

A nice crate of logs, but it was not full; certainly not the level, or full to bursting crate in the advert. The delivery was very slow too. I got the email to say that it was on its way, but it di

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Delivery : Substandard

Laura

White Horse Energy

1 year ago

We're sorry to hear about the issues you faced with your order. We can see that a member of our team was able to assist with your enquiry and explained in as much detail about our crates. Your feedback is valuable, and we will work to improve our service and communication.

Trusted Customer

1 year ago

Date of purchase: 13/08/2023

Good company to deal with qualty is usually good and delivery prompt

Laura

White Horse Energy

1 year ago

Thank you for your positive feedback! We're glad you had a good purchase experience and appreciate your continued support!

Product reviews

Much of the wood was quite large and will need to be split before use. However very few small pices which is good

Laura

White Horse Energy

1 year ago

Thank you for informing us of this. Whilst this is a natural product there will be a variant of sizes but 80% of the crate should be between 8 and 16 cm width, given us allowance of 20% size variation. If you feel this is more please do contact our customer service team who would be more than happy to assist.

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About White Horse Energy

White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.

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01285402000

Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom

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White Horse Energy Reviews

Kiln Dried Birch Full CrateWood was better quality than expectedMore reviews of this product (1,503)View product website

Kiln Dried Birch Full CrateGave 4 stars this time as the size of the lodges are smaller than previous orders. However, I understand that this is outside the control of the selle...More reviews of this product (1,503)View product website

Kiln Dried Oak Firewood Full CrateMore reviews of this product (940)View product website

Kiln Dried Ash Full CrateMore reviews of this product (2,219)View product website

Ecoblaze Kiln Dried Kindling (120 Kindling Sticks)£12 for 5kg !! Will go to Tesco as it’s cheaper and more of the same product. Not good value for the money.More reviews of this product (203)View product website

Kiln Dried Birch Full CrateA nice crate of logs, but it was not full; certainly not the level, or full to bursting crate in the advert. The delivery was very slow too. I got ...More reviews of this product (1,503)View product website

Kiln Dried Ash Standard CrateMuch of the wood was quite large and will need to be split before use. However very few small pices which is goodMore reviews of this product (294)View product website

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