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White Horse Energy Reviews

https://www.whitehorseenergy.co.uk/
Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

415

55

32

13

18

533

ratings over the past year

Displaying all 16,964 reviews
DT
David Tatam
1 year ago
Date of purchase: 29/08/2023
What David Tatam said about White Horse Energy:
very good service phoned up but order in for wood was derived when they said it coming driver put it were we ask him to
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Laura
White Horse Energy
1 year ago
We're pleased to hear that you had a good delivery experience and that the driver was accommodating. Thank you for your order!
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alison mozejko
1 year ago
Date of purchase: 21/08/2023
What alison mozejko said about White Horse Energy:
Great customer service. very friendly and helpful and answer any queries promptly.
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Laura
White Horse Energy
1 year ago
We're thrilled to hear you had a fantastic experience with our all-around service, including our friendly and responsive customer support! Thank you for your kind words!
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Trusted Customer
1 year ago
Date of purchase: 25/08/2023
Quality logs at a good price. The delivery chap was brilliant he put the pallet right where we store our logs.
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Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're pleased to hear you found our logs to be of good quality and at a fair price. It's great to know delivery was convenient for you as well.
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michael
WATERLOOVILLE
1 year ago
Date of purchase: 21/08/2023
What michael said about White Horse Energy:
you did everything you said you would it all arrived on time good quality product
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Laura
White Horse Energy
1 year ago
We're delighted to hear that everything went as planned, and you received your order on time with good quality products. Thank you for your feedback!
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Brian Riches
1 year ago
Date of purchase: 29/08/2023
What Brian Riches said about White Horse Energy:
Easy to order and kept informed about delivery the small crate we ordered was well stacked and the logs were of a consistent size and shape which made transfer to our log store easy and even easier to
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Laura
White Horse Energy
1 year ago
We're thrilled to hear that you're well pleased with both the logs and delivery experience. Thank you for your order, and we're delighted to know that the stacking and log quality met your expectations!
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Trusted Customer
1 year ago
Date of purchase: 27/08/2023
The product is great but the service leaves something to be desired in that I ordered to be delivered before a certain date. As the date drew nearer, I emailed, and when it was certain the item would
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Laura
White Horse Energy
1 year ago
We sincerely apologise for the inconvenience you experience with our delivery and customer service. We understand your frustration, and we take your feedback seriously. Rest assured, we are actively working with our delivery partner to improve the reliability of our premium deliveries. Your concerns have been noted, and we are taking steps to prevent such delays in the future. Thank you for your patience and for bringing this to our attention. We will also use your feedback to ensure all enquiries are responded to within a reasonable time frame, we will do our utmost to ensure customer satisfaction.
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Phil Kelsey
1 year ago
Date of purchase: 29/08/2023
What Phil Kelsey said about White Horse Energy:
Everything fro order to delivery easy. Very prompt delivery
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Laura
White Horse Energy
1 year ago
We appreciate your continued support and feedback! It's great to hear that everything, from ordering to delivery, was easy and prompt. Thank you!
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Trusted Customer
1 year ago
Date of purchase: 25/08/2023
excellent service
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Laura
White Horse Energy
1 year ago
Thank you for your kind words! We're delighted to hear you had an excellent experience with our service.
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Trusted Customer
1 year ago
Date of purchase: 26/08/2023
Kiln dried logs. The product was very good and covered with an additional plastic sheet on top of the usual shrink wrap to keep it dry.
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Laura
White Horse Energy
1 year ago
Glad to hear you were satisfied with our Kiln-Dried Ash Logs, and we appreciate your feedback about the extra care we take with packaging. Thank you!
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Trusted Customer
1 year ago
Date of purchase: 29/08/2023
Prompt and efficient, reasonable price for good quality, kiln dried Oak.
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Laura
White Horse Energy
1 year ago
We're pleased to know you found our service prompt and efficient, and that you're happy with the quality and pricing of our Kiln-Dried Oak. Thank you for your feedback!
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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01285402000
Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.