Came well packaged in hessian sacks. One recommendation would be to put average dimensions of sacks on website as they take up more room than me stacking the individual logs and some might not have e
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Delivery : Exceptional
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Trusted Customer
1 year ago
Date of purchase: 18/08/2023
Fast delivery, courteous and helpful delivery driver. Can’t fault the service or the wood pellets price.
Product reviews
Fast delivery, courteous and helpful delivery driver.
Delivery : Exceptional
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CV
charlotte vedmore
1 year ago
Date of purchase: 21/08/2023
What charlotte vedmore said about White Horse Energy:
Really good and speedy delivery
Product reviews
Perfect and good value for money
Delivery : Exceptional
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william nicholls
1 year ago
Date of purchase: 15/08/2023
What william nicholls said about White Horse Energy:
I had to chase my order, promised it would arrive the next day it did not ! so chased again, arrived the next day ,pallet looking a bit battered not packaged properly/securely.given £30 back ,think yo
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Ed
White Horse Energy
1 year ago
We agree William, and we've used your feedback to support us in improving our end-point delivery service. We thank you for the honesty, and will be looking out for any future order so we can monitor it from warehouse to door more closely.
Product reviews
I have 2 companies would not dream of treating my existing customers in this way
Delivery : Poor
Ed
White Horse Energy
1 year ago
We value all constructive feedback, good and bad to ensure that we improve on all areas in which we need to.
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SK
Sharon Key
Essex
1 year ago
Date of purchase: 17/08/2023
What Sharon Key said about White Horse Energy:
Great product and excellent delivery. Driver was very helpful especially when the pallet broke and he had to reload half the bags of wood pellets onto another pallet. I would suggest using stronger pa
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Product reviews
Great bedding. Absorbent and low on dust. Horses like them and much less messy than straw. Easy to use and good value compared to other choices of bedding.
Delivery : Excellent
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CB
Colin Barker
1 year ago
Date of purchase: 13/08/2023
What Colin Barker said about White Horse Energy:
good service, efficient dialogue with delivery team. Better price but a new product so wont know how good till October!
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Sara Heron
Market Harborough
1 year ago
Date of purchase: 18/08/2023
What Sara Heron said about White Horse Energy:
Excellent service. Placed the order, had a call from the delivery company who rang to confirm suitable time. Lovely delivery driver. Fab mix of wood.
Product reviews
Excellent service from the company. Delivery service super. Wood stacked and ready to burn
Delivery : Exceptional
Eco all the way. Less smell too.
Delivery : Exceptional
delivery service excellent. Wood stacked and ready for use this winter.
Delivery : Exceptional
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Burner Boy
East Yorks
1 year ago
Date of purchase: 18/08/2023
What Burner Boy said about White Horse Energy:
Pallet delivered promptly and product well packaged.
Product reviews
Prompt delivery and quality product
Delivery : Excellent
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Trusted Customer
1 year ago
Date of purchase: 18/08/2023
Delivery, packaging and communication was first class and the oak hardwood looks great !!
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robert winckle
1 year ago
Date of purchase: 18/08/2023
What robert winckle said about White Horse Energy:
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.