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White Horse Energy Reviews

https://www.whitehorseenergy.co.uk/
Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

422

57

32

14

18

543

ratings over the past year

Displaying all 16,964 reviews
HM
Hannah Marsden
1 year ago
Date of purchase: 20/08/2023
What Hannah Marsden said about White Horse Energy:
The order was processed quickly and efficiently. The driver was friendly and arrived nice and early and put the pallet where I wanted it to be. Logs are an ideal size and the sacks made everything so
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Rich
Staffordshire Moorlands
1 year ago
Date of purchase: 14/08/2023
What Rich said about White Horse Energy:
Wood was great, delivery was a pain. Estimated delivery was 17th to 21st but didn't arrive. Had to chase it up and book yet another day off work to take delivery on the 22nd that didn't arrive until t
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Ed
White Horse Energy
1 year ago
Hi Richard, we appreciate the feedback thank you. Our end-point delivery distributors are instructed to call customer to arrange a delivery day within that estimated delivery range. For the very reason you mention - to ensure people face as little disruption as possible. Please let us know in future if this doesn't happen, and we can chase it on your behalf.
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Scott Reid
1 year ago
Date of purchase: 18/08/2023
What Scott Reid said about White Horse Energy:
I have used White Horse Energy many times before. Always a good product, and nice sized pieces this time. Delivery can be hit and miss, but was very good this time. The crate was placed right where
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Jeremy Faulkner
Sidcup
1 year ago
Date of purchase: 16/08/2023
What Jeremy Faulkner said about White Horse Energy:
Phoned by the fright company telling me delivery would be friday. I stayed in, No delivery. No access to the web site to find out .Phoned again told delivery monday. Again stayed in. They would phone
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Ed
White Horse Energy
1 year ago
This falls below our expectations of our delivery process, we've taken your feedback and will use it to improve the service. Thank you for your honesty.
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Trusted Customer
1 year ago
Date of purchase: 20/08/2023
Fast efficient delivery, yes would recommend
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Trusted Customer
1 year ago
Date of purchase: 16/08/2023
Great communication
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Bruce Waymark
1 year ago
Date of purchase: 02/08/2023
What Bruce Waymark said about White Horse Energy:
Ordered a full crate of logs and a full crate of briquettes. Logs arrived in about four days - fantastic. Briquettes took over a month to arrive, and then when they did came on a different day than
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Laura
White Horse Energy
1 year ago
Thank you for sharing your experience with us. We apologise for the inconsistency in your delivery. We appreciate your patience and understanding, and we'll work to improve the delivery process with our delivery partner.
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Phil Bartlett
1 year ago
Date of purchase: 11/08/2023
What Phil Bartlett said about White Horse Energy:
Service was first rate. Nothing was to much trouble from the friendly staff.
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Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad to hear that you had a positive experience with our first-rate service and friendly staff.
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JC
john croasdale
1 year ago
Date of purchase: 16/08/2023
What john croasdale said about White Horse Energy:
Great service, great price, delivered on time. Great logs, all kiln dried and cut to correct size.
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Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service, pricing, and the quality of our kiln-dried logs.
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Trusted Customer
1 year ago
Date of purchase: 08/08/2023
Great Logs great service delivered in a timely manner. Would definitely highly recommend
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Laura
White Horse Energy
1 year ago
Thank you for your kind words! We're delighted that you're satisfied with both our logs and our service. We appreciate your recommendation and look forward to serving you again in the future.
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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01285402000
Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.