Everything was excellent, however when I rang up to query a delivery date the lady on the phone sounded like she wanted to hang up
Laura
White Horse Energy
1 year ago
We appreciate your feedback. Our team is dedicated to assisting customers with any concerns they may have. We apologise for any impression to the contrary, Rest assured, we're committed to providing helpful and attentive customer service.
Product reviews
Haven’t burnt any yet so I’m trusting you…
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you for your trust! If you have any questions or need guidance when you do use our products, feel free to ask, we're here to help.
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Trusted Customer
1 year ago
Date of purchase: 04/08/2023
The bags were badly split open, some were wet and the pallet which they were on, was badly broken and inadequate for the load. Very messy operation at delivery point, due to pellets all over the place
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Laura
White Horse Energy
1 year ago
We apologise for the inconvenience you experienced with the pellet delivery. We appreciate your feedback, and we've addressed the issue with our teams to ensure it doesn't happen again. Thank you for bringing this to out attention, and we are glad to see that a member of our team have already resolved this this matter with you.
Product reviews
Good quality product, shame it is extremely expensive.
Laura
White Horse Energy
1 year ago
We're glad you found our product to be of good quality. We understand your concern about the pricing, we do remain very competitive in today's market for these and thankfully seen a huge price fall this year for these.
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Trusted Customer
1 year ago
Date of purchase: 13/08/2023
Quick delivery, quality pellets and the bags they were in didn’t split!
Laura
White Horse Energy
1 year ago
We're glad to hear that you're satisfied with our quality pellets and the sturdy bags they come in! Ensuring both product quality and packaging durability is important to us. Thank you for highlightly our quick delivery as well.
Product reviews
Quality pellets and bags that don’t split!
Delivery : Excellent
Laura
White Horse Energy
1 year ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 09/08/2023
Prompt delivery and as described. Good communication.
Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're thrilled to hear that you were pleased with our service and the prompt delivery of your order. We always strive to provide accurate descriptions and clear communication to ensure a great experience for our customers.
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 07/08/2023
It was not clear initially that the delivery of the logs would be done by a third party logistics company rather than White Horse Energy. So although I had explained to the office I needed to contact
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Laura
White Horse Energy
1 year ago
Thank you for your feedback, and we apologise for any confusion caused by the delivery process.We understand your concerns and would like to clarify that while we work with a third-party logistics company, we aim to provide a seamless delivery service. We appreciate your input and will strive to improve communication regarding delivery expectations. We encourage customers to call us on days of delivery if an ETA is needed which we can obtain this from the delivery depot.
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Trusted Customer
1 year ago
Date of purchase: 11/08/2023
Easy to order, good product.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad you found the ordering process easy and that you're satisfied with the product.
Product reviews
Delivery : Excellent
Laura
White Horse Energy
1 year ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Very effecient,would use them again
Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're delighted that you found our service excellent and efficient. We look forward to serving you again in the future.
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PS
Peter Swift
1 year ago
Date of purchase: 08/08/2023
What Peter Swift said about White Horse Energy:
Efficient ordering system and prompt delivery, this was our second load and we are awaiting our normally cold winter to try them out.
Laura
White Horse Energy
1 year ago
Thank you for your continued support! We're glad you found our ordering system efficient and the delivery prompt. We hope the logs serve you well during the upcoming winter.
Product reviews
They are Ash which we have used in the past and are happy with, being kiln dried makes them far more efficient to burn.
Delivery : Excellent
Laura
White Horse Energy
1 year ago
We're pleased to hear that you're happy with the ash logs, especially considering their efficiency due to being kiln dried.
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NC
Nigel Cole
1 year ago
Date of purchase: 13/08/2023
What Nigel Cole said about White Horse Energy:
great logs for burning very dry as well. The delivery was painless and on time nice chap who delivered as well.
Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're delighted that you found the logs perfect for wood burners and that the delivery was smooth and on time.
Product reviews
very dry and perfect for wood burners
Laura
White Horse Energy
1 year ago
We're pleased to hear that you found the logs very dry and suitable for wood burners.
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Trusted Customer
1 year ago
Date of purchase: 08/08/2023
Reliable quick service & good communication
Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're pleased to hear that you found our service reliablem quick, and appreciated the communication.
Product reviews
Would be 5 * if it wasn't for bags splitting so easily & ripped open on pallet
Delivery : Excellent
Laura
White Horse Energy
1 year ago
We apologise for the inconvenience caused by the bags splitting easily and being ripped open on the pallet. Your input is important to us, and we'll work to address this issue.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.