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White Horse Energy Reviews

Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

422

57

32

14

18

543

ratings over the past year

Displaying all 16,964 reviews
JV
James Vaughan
1 year ago
Date of purchase: 17/08/2023
What James Vaughan said about White Horse Energy:
Everything was excellent, however when I rang up to query a delivery date the lady on the phone sounded like she wanted to hang up
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Laura
White Horse Energy
1 year ago
We appreciate your feedback. Our team is dedicated to assisting customers with any concerns they may have. We apologise for any impression to the contrary, Rest assured, we're committed to providing helpful and attentive customer service.
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Trusted Customer
1 year ago
Date of purchase: 04/08/2023
The bags were badly split open, some were wet and the pallet which they were on, was badly broken and inadequate for the load. Very messy operation at delivery point, due to pellets all over the place
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Laura
White Horse Energy
1 year ago
We apologise for the inconvenience you experienced with the pellet delivery. We appreciate your feedback, and we've addressed the issue with our teams to ensure it doesn't happen again. Thank you for bringing this to out attention, and we are glad to see that a member of our team have already resolved this this matter with you.
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Trusted Customer
1 year ago
Date of purchase: 13/08/2023
Quick delivery, quality pellets and the bags they were in didn’t split!
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Laura
White Horse Energy
1 year ago
We're glad to hear that you're satisfied with our quality pellets and the sturdy bags they come in! Ensuring both product quality and packaging durability is important to us. Thank you for highlightly our quick delivery as well.
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Trusted Customer
1 year ago
Date of purchase: 09/08/2023
Prompt delivery and as described. Good communication.
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Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're thrilled to hear that you were pleased with our service and the prompt delivery of your order. We always strive to provide accurate descriptions and clear communication to ensure a great experience for our customers.
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Trusted Customer
1 year ago
Date of purchase: 07/08/2023
It was not clear initially that the delivery of the logs would be done by a third party logistics company rather than White Horse Energy. So although I had explained to the office I needed to contact
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Laura
White Horse Energy
1 year ago
Thank you for your feedback, and we apologise for any confusion caused by the delivery process.We understand your concerns and would like to clarify that while we work with a third-party logistics company, we aim to provide a seamless delivery service. We appreciate your input and will strive to improve communication regarding delivery expectations. We encourage customers to call us on days of delivery if an ETA is needed which we can obtain this from the delivery depot.
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Trusted Customer
1 year ago
Date of purchase: 11/08/2023
Easy to order, good product.
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Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad you found the ordering process easy and that you're satisfied with the product.
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Very effecient,would use them again
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Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're delighted that you found our service excellent and efficient. We look forward to serving you again in the future.
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PS
Peter Swift
1 year ago
Date of purchase: 08/08/2023
What Peter Swift said about White Horse Energy:
Efficient ordering system and prompt delivery, this was our second load and we are awaiting our normally cold winter to try them out.
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Laura
White Horse Energy
1 year ago
Thank you for your continued support! We're glad you found our ordering system efficient and the delivery prompt. We hope the logs serve you well during the upcoming winter.
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NC
Nigel Cole
1 year ago
Date of purchase: 13/08/2023
What Nigel Cole said about White Horse Energy:
great logs for burning very dry as well. The delivery was painless and on time nice chap who delivered as well.
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Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're delighted that you found the logs perfect for wood burners and that the delivery was smooth and on time.
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Trusted Customer
1 year ago
Date of purchase: 08/08/2023
Reliable quick service & good communication
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Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're pleased to hear that you found our service reliablem quick, and appreciated the communication.
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.