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White Horse Energy Reviews

https://www.whitehorseenergy.co.uk/
Rated
Excellent
Service
4.6
/5
Product
4.6
/5

5

4

3

2

1

422

57

32

14

18

543

ratings over the past year

Displaying all 16,964 reviews
JM
Joe Moss
1 year ago
Date of purchase: 14/08/2023
What Joe Moss said about White Horse Energy:
Delivered as promised and fair price
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Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad to hear that the delivery was as promised and that you found the price fair.
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Punctual, polite service. Would be really useful to have the pallet taken away as an optional extra.
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Laura
White Horse Energy
1 year ago
Thank you for your recommendation! We're pleased to hear that you were satisfied with our punctual and polite service. Your suggestion about offering pallet removal as an optional extra is noted.
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clive newby
EX36 3NW
1 year ago
Date of purchase: 14/08/2023
What clive newby said about White Horse Energy:
Unfortunately the consignment of wood pellets toppled over in the lorry during transit and we had to help unload the lorry by hand and then move the bags to our barn.
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Laura
White Horse Energy
1 year ago
Thank you for sharing your experience. We apologise for the inconvenience you faced with the delivery of the wood pellets. Your feedback helps us identify areas for improvement. We will have a member of our team contact you to discuss this further.
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Trusted Customer
1 year ago
Date of purchase: 15/08/2023
Good product appalling delivery
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Laura
White Horse Energy
1 year ago
Thank you for sharing your feedback. We're pleased that you found the product to be good, but we apologise for the disappointing delivery experience. Your input helps us identify areas for improvements. If you have any more comments or need further assistance, please feel free to let us know.
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SE
Sara Easton
1 year ago
Date of purchase: 15/08/2023
What Sara Easton said about White Horse Energy:
Great communication, quick delivery, wouldn’t use anyone else!
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Laura
White Horse Energy
1 year ago
Thank you for your continued support! We're thrilled to hear that you had a great experience from start to finish. We're here whenever you need us.
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Martin
Market Warsop
1 year ago
Date of purchase: 05/08/2023
What Martin said about White Horse Energy:
Highly recommend great price for the big crate, this will last us well into 24/25 winter aswell, will be purchasing again in the future
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Laura
White Horse Energy
1 year ago
Thank you for your recommendation! We're pleased to hear that you're satisfied with the big pallet of logs and that it offers good value. We look forward to serving you again in the future.
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Barry minor
1 year ago
Date of purchase: 07/08/2023
What Barry minor said about White Horse Energy:
Great wood and great service. Rapid delivery.
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Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're delighted that you're happy with the wood quality and the service you received, including the rapid delivery.
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Trusted Customer
1 year ago
Date of purchase: 12/08/2023
Delivered promptly with no damage. Won’t know until winter how the pellets burn but they look good in the clear bags. Only comment is the bags are a bit slippery so they tend to slide off when stacke
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Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased to hear that the delivery was prompt and without damage. We hope the pellets burn well for you in the winter. Your comment about the bags is noted.
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Trusted Customer
1 year ago
Date of purchase: 15/08/2023
Telephone service was really good and very helpful. White horse was badly let down by delivery and communication was not good whilst trying to find out what had happened to my order.
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Laura
White Horse Energy
1 year ago
Thank you for your feedback. We're glad you found our telephone service helpful. We apologise for the let down in delivery and communication. Your input helps us improve our service which we will work with our delivery partner to ensure better communication and delivery experiences in the future.
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Gary Wakelin
1 year ago
Date of purchase: 10/08/2023
What Gary Wakelin said about White Horse Energy:
Definitely use again 1st rate service
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Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad you had a positive experience and would consider using our service again.
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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01285402000
Globe House, Love Lane, Love Lane Industrial Estate, Cirencester, Gloucestershire, GL7 1YG, United Kingdom
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About White Horse Energy
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.