A very efficient service offering online and direct orders. Attentive staff and fast delivery.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased to hear that you found our service efficient and that our staff was attentive.
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RS
Robert Sampson
1 year ago
Date of purchase: 14/08/2023
What Robert Sampson said about White Horse Energy:
Ordered my full crate of Birch logs for the Friday on the Monday before, they arrived on Wednesday, after getting a text from Palletforce, fortunatly we were in but after getting in touch were told a
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Laura
White Horse Energy
1 year ago
Thank you for sharing your experience, and we apologise for the inconvenience you've faced with the delivery and the quality of logs. We appreciate your feedback and take it seriously. we will have someone from our team reach out to you to discuss this further and work to address your concerns. We're committed to improving our services and ensuring customer satisfaction.
Product reviews
Dirty and bark falling off the logs, a bin bag full of the bark.
Delivery : Substandard
Laura
White Horse Energy
1 year ago
We will have someone from our team contact you about your concerns.
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Trusted Customer
1 year ago
Date of purchase: 09/08/2023
Sorted out queries and delivery issues really quickly - they pick up the phone! The wood is well packaged and looks good - haven’t used this batch yet
Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're glad to hear that you had a friendly and helpful experience with our customer service team. We're also pleased that the wood is well packaged and looks good.
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Sandra De'Ath
1 year ago
Date of purchase: 05/08/2023
What Sandra De'Ath said about White Horse Energy:
You sorted out the delivery problem.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad we could assist in resolving the delivery issue.
Product reviews
Look as good as the more expensive brands, less dust and the bags are much more robust.
Delivery : Excellent
Laura
White Horse Energy
1 year ago
We're pleased to hear that you find our product comparable to more expensive brands in terms of appearance and quality.
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Order process very simple and prompt courteous delivery
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad you found the order process easy and that the delivery was prompt and courteous.
Product reviews
Good quality and well packaged
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're pleased to hear that you found the product to be of good quality and well packaged.
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Good friendly service and good customer support
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased to hear that you had a good service experience and found our customer support helpful.
Product reviews
Good quality with little dust. Shame the courier did not deliver where i asked after i showed him and he agreed. We had to carry/ empty a pallet 40 yrds from usually drop off point.
Delivery : Good
Laura
White Horse Energy
1 year ago
Thank you! We're glad you're satisfied with the quality of the product. We apologise for the inconvenience caused by the couriers delivery location. Your input helps us improve our service.
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Lisa Barnes
1 year ago
Date of purchase: 12/08/2023
What Lisa Barnes said about White Horse Energy:
Super service, delivery driver was very helpful
Laura
White Horse Energy
1 year ago
Thank you for your kind words! We're pleased you had a super service experience and that the delivery driver was helpful.
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you!
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RS
Robert Spence
1 year ago
Date of purchase: 11/08/2023
What Robert Spence said about White Horse Energy:
Reasonably priced product and excellent, speedy delivery service
Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're delighted that you had an excellent experience with our service and delivery. We appreciate your recommendation and are pleased that you found the product reasonably priced. If you have any more comments or need assistance in the future, don't hesitate to reach out.
Product reviews
Seems like good value in comparison to the same product elsewhere and the delivery service was superb. Efficient and flexible
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're glad you found our product to be good value and that you were satisfied with the delivery service.
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pamela j atterbury
new castle emlyn carmarthenshire
1 year ago
Date of purchase: 14/08/2023
What pamela j atterbury said about White Horse Energy:
every thing from white horse was great , great service ,, but when the pellets arrived there were a lot of broken bags , the pallets were damaged , we ended up with over 10 damaged bags , and a lot of
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.