The service was pretty good but it was due 9th of August and eventually arrive on the 16th.
Bu we are disappointed with our recent delivery of logs. Some are so small that they are only suitable for
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Laura
White Horse Energy
1 year ago
Thank you for sharing your feedback with us. We apologise for the delay in the delivery and the disappointment you've experience with the log sizes and quality. Your satisfaction is important to us, and we'll have someone from our team contact you discuss and address these concerns. We value your continued support and hope to resolve this to your satisfaction.
Product reviews
We are disappointed with our recent delivery of logs. Some are so small that they are only suitable for kindling and others are so large that I'm going to need to split them. There is also some 'dead
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Delivery : Good
Laura
White Horse Energy
1 year ago
We will have a member of our team contact you to discuss this matter further.
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Trusted Customer
1 year ago
Date of purchase: 11/08/2023
Efficient as processing my order
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad you found our order processing efficient. If you have any more comments or need assistance in the future, please feel free to get in touch.
Product reviews
Laura
White Horse Energy
1 year ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 10/08/2023
Very late delivery.The delivery person pushed the pallet too hard and it fell off the back of the truck.Fortunately no one was hurt.We have had logs delivered in palettes both this size and larger for
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Laura
White Horse Energy
1 year ago
Thank you for sharing your experience, and we're truly sorry for the unfortunate incident that occurred during the delivery. We're glad to hear that no one was hurt and that passersby and another driver were able to assist. We apologise for the inconvenience this has caused you. We're committed to ensuring better delivery experiences in the future.
Product reviews
Logs very dry .Many different sizes. Looks great quality .
Delivery : Poor
Laura
White Horse Energy
1 year ago
We're pleased to hear that the logs are dry and of great quality.
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Wyndham Meredith
Stroud
1 year ago
Date of purchase: 11/08/2023
What Wyndham Meredith said about White Horse Energy:
Product arrived in good time and was well packed on pallet. Driver was more than helpful. Only issue, recommended a smaller lorry, which was not provided and tge driver had some issues with access. Ot
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Laura
White Horse Energy
1 year ago
Thank you for your positive feedback! We're pleased to hear that you had a great experience with our service and that the product arrived as expected. We apologise for the issue with the lorry size and access, and we'll take this into consideration for future improvements. If you have any more comments or need further assistance, please feel free to get in touch.
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Trusted Customer
1 year ago
Date of purchase: 05/08/2023
Very goo wood.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased you found our wood to be of good quality and our staff helpful. We apologise for any inconvenience caused by the late delivery, especially if it was beyond our control.
Product reviews
Wood very good. Staff helpful. Would recommend, but delivery time was poor. Which has no reflection on the wood or delivery driver.
Delivery arrived too late (5pm),& as a senior citizen I had to mov
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Laura
White Horse Energy
1 year ago
Your recommendation is appreciated, again we apologise for the late delivery time, especially considering your circumstances.
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Trusted Customer
1 year ago
Date of purchase: 14/08/2023
Great quality wood, delivered promptly.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad you're happy with the quality and our prompt delivery. If you have any more comments or need assistance, feel free, to reach out.
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Donna Marks
1 year ago
Date of purchase: 11/08/2023
What Donna Marks said about White Horse Energy:
Great service.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're pleased to hear you had a positive experience with our service. We appreciate your input about the log sizes as well. If you have any further comments or need assistance, please don't hesitate to reach out.
Product reviews
About a third of the logs are too big for my log burner
Delivery : Excellent
Laura
White Horse Energy
1 year ago
We will have a member of our team contact you to discuss this.
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mark holmes
1 year ago
Date of purchase: 05/08/2023
What mark holmes said about White Horse Energy:
Great product and service
Laura
White Horse Energy
1 year ago
Thank you for your kind words! We're delighted that you're happy with both our product and the service provided by our courier. If you need anything else in the future, feel free to reach out. Your satisfaction is our priority.
Product reviews
Great product and a great company
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're thrilled that you're pleased with our product and company.
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Trusted Customer
1 year ago
Date of purchase: 29/07/2023
Wood good, dry and cut into usable pieces. Not a lot of chaff and splinter pieces as with other log companies.
Communication from white horse about delivery details good. Was told I would be contact
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Laura
White Horse Energy
1 year ago
Thank you for your feedback and sharing your experience. We're pleased that you found the quality of our wood good and appreciated the communication about delivery details. We sincerely apologise for the issues you faced with the delivery process. We understand the frustration this may have caused. Your feedback helps us improve our services and we'll work to prevent similar situations in the future.
Product reviews
Good sized pieces of dry wood
Delivery : Substandard
Laura
White Horse Energy
1 year ago
Thank you! We're glad you're satisfied with the size and quality of the wood.
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fiona withers
1 year ago
Date of purchase: 10/08/2023
What fiona withers said about White Horse Energy:
The driver was absolutely brilliant. Practically dropped the logs at our front door, down a long drive with no issues at all and we had the large crate of logs. Fabulous service from ordering to doo
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Laura
White Horse Energy
1 year ago
Thank you for your kind words! We're thrilled to have provided you with a hassle free and excellent customer experience. both with the ordering process and delivery. We're glad the driver was able to accommodate your needs smoothly. We appreciate your continued support.
Product reviews
Obviously not used this batch yet but we had the same crate two years ago and they burnt fantastic. Used two local firms last year and no way as good. the glass on our log burner went black every use
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Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We glad to hear that you had a positive experience with our birch logs in the past and that they burned well. We're committed to providing high-quality products, and we're delighted that our logs have worked effectively for you.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.