Delivery was delayed due to a mix up at the factory. To rectify this they arranged for next day delivery, which actually took two days. Also could I recommend that you suggest to the hauliers that its
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Ed
White Horse Energy
1 year ago
Thank you for your constructive feedback, the distributor tasked with your delivery should have kept to the arranged next day, we will pick this up on your behalf to ensure this is resolved for future deliveries.
Product reviews
Ed
White Horse Energy
1 year ago
Thank you for your honest assessment, we hope to see you order again in future.
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Jo Gadsby
1 year ago
Date of purchase: 12/08/2023
What Jo Gadsby said about White Horse Energy:
All good 👍👍
Product reviews
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Gaynor Magee
1 year ago
Date of purchase: 11/08/2023
What Gaynor Magee said about White Horse Energy:
Good wood.
Product reviews
Delivery : Exceptional
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Justin Bulmer
Dagenham
1 year ago
Date of purchase: 06/08/2023
What Justin Bulmer said about White Horse Energy:
Ordered and delivered as requested. Plenty of wood for the price.
Laura
White Horse Energy
1 year ago
Thank you for your kind words! We're delighted that you.re satisfied with our service and the product you received. Enjoy your purchase!
Product reviews
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 31/07/2023
Easy ordering online but my tracking didn't update until my logs were actually out for delivery. This would've been an issue if I was at work but luckily I was off that day.
Logs haven't been used yet
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Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad you found the online ordering process smooth. We apologise for any inconvenience with the tracking updates and appreciate your understanding. If you have any issues with the logs or any further feedback, please don't hesitate to let us know.
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Fonty Edwards
Grimsby
1 year ago
Date of purchase: 24/07/2023
What Fonty Edwards said about White Horse Energy:
Used white horse energy for the last few years, very happy with the product & service
Laura
White Horse Energy
1 year ago
Thank you for your continued support! We're delighted to have been your choice for the past few years. We're here to provide excellent products and service.
Product reviews
Delivery : Excellent
Laura
White Horse Energy
1 year ago
Thank you.
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David Dibble
1 year ago
Date of purchase: 01/08/2023
What David Dibble said about White Horse Energy:
geat service and quick delivery
Laura
White Horse Energy
1 year ago
Thankyou! We're thrilled you're satisfied with both the product and service.
Product reviews
good quality product and quick delivery
Delivery : Excellent
Laura
White Horse Energy
1 year ago
We appreciate your positive feedback! We're pleased that you.re happy with the product quality and our speedy delivery.
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Susan Palmer
Norfolk
1 year ago
Date of purchase: 08/08/2023
What Susan Palmer said about White Horse Energy:
My order of a full crate of logs & a box of Ecoblaze firelighters arrived & I found the plastic sheet over the top of the pallet unsecured & ripped. The box of firelighters was broken & a quarter of t
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Laura
White Horse Energy
1 year ago
Thank you for your kind words! We greatly appreciate your understanding and patience. We're glad we could quickly address the issues with your order. Customer satisfaction is our top priority, and we're pleased to have been able to make things right for you. If you ever need anything else in the future, please don't hesitate to reach out. Enjoy your firelighters and logs!
Product reviews
Lots of very thin pieces which are more like kindling which will burn through extremely quickly. They can’t really be described as logs.
Laura
White Horse Energy
1 year ago
Thank you for bringing this to our attention. We're sorry for any inconvenience you.ve faced. We're glad to hear that a member of our team has already resolved this matter. If you do have any further questions or concerns, please feel free to reach out.
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Tim watson
1 year ago
Date of purchase: 09/08/2023
What Tim watson said about White Horse Energy:
Service and delivery excellent, unusually a lot of small stuff in pallet.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're delighted to hear that you were pleased with our service and delivery. We apologise for any inconvenience caused by the presence of small items in the pallet. If you have any concerns , please don't hesitate to let us know. We're here to ensure your satisfaction.
Product reviews
A considerable amount of small stuff in 1 pallet, only good for kindling.
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We will have a member of our team contact you with regards to your concern of small logs in your crate.
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Trusted Customer
1 year ago
Date of purchase: 09/08/2023
Would recommend service, excellent product and delivery
Easy to use website good pictures and description of logs and value for money
Laura
White Horse Energy
1 year ago
Thank you for your positive review! We're thrilled to hear that you're satisfied with our product and delivery service. We greatly appreciate your recommendation and are glad that you found our website user-friendly with detailed information. We're committed to providing value for your money.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.