White Horse Energy Reviews

We're glad we could revolve the situation promptly. Thank you for your positive feedback and understanding.

Thank you for sharing your experience. We apologise for the delivery issues you faced, we will ensure this is raised with our delivery partner to ensure all deliveries are made on days agreed and if there are any delays to make sure customers are informed. Your feedback helps us improve our service.

Thank you for your feedback. We apologise for the inconvenience caused by the early delivery and the choice of lorry size. We'll definitely address this issue with our delivery partner to ensure that proper lorry sizes are used based on the delivery address. Your input is valuable to us, and we are committed to improving your experience.

Thank you for the kind words! We're delighted that you're pleased with our service, quality and value.

Thank you for your feedback, We appreciate your input and are committed to enhancing our services. We apologise for any inconvenience you experienced with the delivery process and tracking. Rest assured, we're working in improving this aspect. We're glad the driver went the extra mile, and we're proud to offer competitive prices in the market. Feel free to explore our firewood price guide for more information https://www.whitehorseenergy.co.uk/firewood/firewood-knowledge-base/firewood-price-guide. Your support means a lot to us, and we'll strive to provide an even better experience next time.

Thank you for the positive feedback! We're thrilled that you're satisfied with our service and product quality.

Thank you for your kind words! We're thrilled to have provided you with excellent service from start to finish. We appreciate your continued support over the years and look forward to serving you again in the future.

We apologise for the inconvenience you experience with our premium delivery. Our premium delivery service ensures that your order arrives on the next working day from day of dispatch. It's not a service that requires a sceptic booming for a chosen day. We understand the frustration this may have caused, especially when it resulted in you needing to take additional time off work. We appreciate your feedback, and we're working to improve our communication to prevent such instances in the future. If you have any further concerns, please don't hesitate to contact us and raise them with our team.

We apologise for the inconvenience you've experience with 3 bags of our pellets. This is not the standard we expect to hear of or provide. We take this matter seriously and will have someone reach out to you to discuss this matter further. Thank you for bringing this to our attention.

Thank you for updating us on the resolution. We're glad to have been able to address your concerns promptly and provide a suitable solution. Your satisfaction is important to us, and we appreciate your understanding.

Thank you for bringing this to our attention. We apologise for the inconvenience caused by the packaging. Your feedback is valuable, and we'll work to improve the packaging to ensure better handling in the future. We appreciate your continued support.