Arrived on time ,the delivery guy was really helpful by putting the crate at the top of the drive . Logs neatly stacked.
Laura
White Horse Energy
1 year ago
We're glad to hear that your delivery was on time and the process went smoothly. Thank you for sharing your positive feedback with us!
Product reviews
Logs lovely and dry and quick delivery
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're delighted that you;re happy with the quality of the logs and the speedy delivery! Your satisfaction is important to us.
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Trusted Customer
1 year ago
Date of purchase: 22/07/2023
Only have poseurs with delivery company they use
Laura
White Horse Energy
1 year ago
We appreciate your positive feedback on our prices and product. We apologise for any difficulties you.ve faced with the delivery process. Your input is important to us as we strive to improve our services.
Product reviews
Delivery : Poor
Laura
White Horse Energy
1 year ago
Thank you.
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Trusted Customer
1 year ago
Date of purchase: 31/07/2023
Wood quality looks good, easy to order online. Only drawback delivery partner did not turn up on the day they had phoned and told us they were delivering, after phoning them they told us it would be
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Laura
White Horse Energy
1 year ago
Thank you for sharing your feedback with us. We apologise for the inconvenience you experienced with the delivery. Your comments will help us improve the service and communication with our delivery partner. We're glad to hear that you found the wood quality to be good and that the ordering process was easy. Your input is valuable and we'll work to enhance the delivery experience in the future.
Product reviews
Good quality, nice looking firewood
Laura
White Horse Energy
1 year ago
We're pleased to hear that you're satisfied with the quality and appearance of our firewood! Thank you.
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adam newlove
Hull
1 year ago
Date of purchase: 27/07/2023
What adam newlove said about White Horse Energy:
Brilliant, will definately order again. Easy ordering process, rang by the delivery company to confirm a date and the quality of the logs are spot on with the crate it arrive on now being used for kin
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Laura
White Horse Energy
1 year ago
Thank you for your kind words and recommendation! We're thrilled to hear about your positive experience and that our logs and service met your expectations. We look forward to serving you again in the future.
Product reviews
Brilliant, will definately order again. Easy ordering process, rang by the delivery company to confirm a date and the quality of the logs are spot on with the crate it arrive on now being used for kin
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Delivery : Exceptional
Laura
White Horse Energy
1 year ago
Thank you for the great feedback!
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Trusted Customer
1 year ago
Date of purchase: 26/07/2023
Order not delivered.Cancelled.More than a week later still getting emails telling me my items are out for delivery.Will not order from WHE in future
Laura
White Horse Energy
1 year ago
We sincerely apologise for the inconvenience caused by the delayed delivery and the repeated emails. We've implemented significant changes to our dispatch process to accommodate higher order volumes, which unfortunately led to some initial issues. Our team is actively addressing these challenges to ensure smoother deliveries moving forward. we deeply regret any frustration this has caused and understand your decision. Your feedback is valuable, and we'll continue working to improve.
Product reviews
Laura
White Horse Energy
1 year ago
Thank you!
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Veronica Russell
Llandeilo
1 year ago
Date of purchase: 03/08/2023
What Veronica Russell said about White Horse Energy:
Great pellets delivered promptly good price
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're delighted that you're satisfied with the prompt delivery and pricing of our pellets.
Product reviews
Great pellets for the price
Laura
White Horse Energy
1 year ago
Thank you!
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GT
Graham Tutt
1 year ago
Date of purchase: 03/08/2023
What Graham Tutt said about White Horse Energy:
The pallet was not quite full, which was really unusual l
Laura
White Horse Energy
1 year ago
Thank you for sharing your feedback. We appreciate your input and will certainly look into the matter. We will have a member of our team contact you to discuss this further.
Product reviews
The pallet was not quite full.
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We have taken your feedback and will have a member of our team contact you.
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Trusted Customer
1 year ago
Date of purchase: 24/07/2023
Good quality product for the price however the courier failed to deliver on day agreed has to call to ask why then finally delivered 3 days later 🙄
Laura
White Horse Energy
1 year ago
Thank you for your feedback. We're sorry to hear about the delivery delay you experienced. We appreciate your understanding and hope that the quality of your product makes up for the inconvenience. Your input helps us improve our services.
Product reviews
Delivery : Substandard
Laura
White Horse Energy
1 year ago
Thank you!
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Trusted Customer
1 year ago
Date of purchase: 21/07/2023
The ordering process was simple and delivery communication was good and the logs arrived in good condition.
Laura
White Horse Energy
1 year ago
Thank you for your feedback! We're glad to hear that the ordering process was easy and that our delivery communication worked well for you. We appreciate your support.
Product reviews
Logs were dry and in good condition and cut to reasonable size.
Delivery : Exceptional
Laura
White Horse Energy
1 year ago
We're pleased to know that you received the logs in good condition and at a suitable size. Thank you for choosing our product!
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Eunice Ashley
1 year ago
Date of purchase: 19/07/2023
What Eunice Ashley said about White Horse Energy:
Excellent service
Laura
White Horse Energy
1 year ago
Thank you for your words! We're glad to hear that you had an excellent service experience. Your feedback us greatly appreciated.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
White Horse Energy is a domestic biomass energy supplier. We deliver wood pellets, kiln dried firewood and wood briquettes throughout the UK. We are the largest supplier of our type in the country and have achieved this position through a commitment to product quality backed up by a passionate customer service team.