Hello, I am so sorry your order hasn't arrived and we don't seem to have received an email from you, I do apologise. I can see from the tracking that there were two attempts to deliver your order without success and it was subsequently returned to us. If you could please email customercare@whitehothair.co.uk to confirm your address we will send it to you again on urgent delivery, we just need to make sure we have the details right so that it reaches you. Once again, I'm sorry you've not yet had your products. Kind regards, Jayne