Wightlink Reviews

Hello and thank you for your review. I am pleased to hear that your recent travel with us was a positive experience however, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. Thanks again and hope the above helps!

Dear Carole, Thank you for your review. I am pleased to hear that you found the staff to be so helpful when travelling on our Lymington to Yarmouth service. If you have a disability, reduced mobility, a medical condition or just need some extra help, you can rely on Wightlink to make sure your journey meets your needs. We look forward to seeing you again soon!

Hello Mark, I am pleased to hear that your recent travel with us was a positive experience however, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. Thanks for sharing your feedback with us and hope to see you onboard again soon.

Hello Steven, I am pleased to see that despite the weather, you enjoyed your experience with us and the staff were able to accomodate you on an earlier sailing. We hope to see you onboard again soon.

Hello and thank you for your review. I am pleased to hear that your recent travel with us was a positive experience however, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. We hope to see you again soon.

Hello Jacek, Prices for a particular crossing should be the same using Tesco vouchers as well as without so I apologise if this was not showing for you. If you do find this to be the case with future bookings, please do email us screenshots to bookings@wightlink.co.uk to investigate or call our Contact Centre who can advise. They will be more than happy to help. Thank you for bringing this to our attention.

Hello and thank you for your feedback. I am very sorry that you experienced delays when travelling with us and for the disruption this had on your travel plans. We do appreciate the frustration caused when delays happen however, the safety of our customers and crew is our highest priority and our teams work extremely hard to get back to running a full service as soon as possible. Compensation is claimed through our website. We meet the requirements of EU Legislation [EC] No 1177/2010, which sets out the compensation customers are entitled to. Your feedback has been noted to help improve our service and going forward, we hope to provide you with a more enjoyable experience when travelling with us.

Hello Sue and thank you for your review. We're very happy to hear your travel with Wightlink was a great experience and look forward to welcoming you onboard again soon.

Hello there, I am sorry that you feel this way but appreciate you sharing your review as we are always looking for ways we can improve. I do hope if you choose to travel with us again, we can provide a more enjoyable experience.

Hello Ray and thank you for your review. We're very happy to hear your travel with Wightlink was a great experience from boarding to sailing and hope to see you again soon.