Wightlink Reviews

Hello Gerald, thank you for taking the time to share your review with us. We're very happy to hear that all aspects of your experience with Wightlink was so positive and we do hope you enjoyed your stay on the Isle of Wight. Thank you again and we look forward to seeing you again and continue to provide an enjoyable experience!

Hello Maurice and thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our staff to be efficient and our service to be first class! We look forward to seeing you onboard again soon.

Hello, thank you for your review. I am glad you enjoyed the experience when travelling with Wightlink. With regards to the pricing, I do understand that it can be frustrating to see the fares are higher than expected. Wightlink uses Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Please do keep an eye on our website for ways to save and hope to see you again soon.

Hello Jonathan, We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans. Thank you for taking the time to share your feedback and we do hope we can provide a more enjoyable experience if you choose to travel with us in the future.

Hello, Thank you for your review. We look forward to seeing you onboard again soon.

Hello Paul, We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans. Unfortunately, we do occasionally have delays and cancellations however, our teams work extremely hard to get back to running a full service as soon as possible. I am sorry once again and hope we can provide a more enjoyable experience when you next travel with us.

Hello, thank you for your feedback. We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans. The crew work extremely hard to get the service running back on time as soon as possible so we would always advise to check-in on time in case we make time back. If you decide not to travel due to the delays then you can claim a refund on your crossing if booked direct with us. This can be done online or by speaking to one of our staff members in the contact centre. You can find our refund and compensation policy on our website. I am sorry once again and I do hope that if you choose to travel with us again, we can provide a more enjoyable experience.

Hello and thank you for your feedback. My apologies that you feel this way. Delays and cancellations occasionally happen however, our teams work hard to get back on track as soon as possible. If you live on the Isle of Wight, you can enjoy the best prices on foot passenger ferry travel by becoming a MyLink member. You’ll also get access to drinks discounts and surprise seasonal offers, so sign up today, say yes to receiving our email newsletters and keep an eye on your inbox. All our foot passenger MyLink discounts can be purchased online – we recommend booking online to guarantee a spot on your chosen sailing.

Good afternoon David, Thank you for your review. We're very happy to hear your travel with Wightlink was a good experience and that the port staff were able to accommodate you on your booked sailing time after checking in late. Our teams will always try their best to help where they can. We hope to see you onboard again soon.

Hello, thank you for your feedback. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans. Victoria of Wight does have to come out of service for its annual refit however, it is planned and the timetable reflects this. Unfortunately, we do lose capacity however, it is a legal requirement and our booking system would not allow us to overbook. With regards to the pricing, we use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. We understand that punctuality is important to our customers so would like to apologise once again again for the inconvenience caused.