Wightlink Reviews

Hello Janine, thank you for taking the time to share your experience when travelling with Wightlink. Our teams will always try their best to help where they can so I am glad to hear that they were friendly and accommodating. I do hope you continued to enjoy your holiday.

Hello Michael, thank you for your feedback. I am glad that you enjoyed your journey with us however, I am sorry that you find the website to be misleading. We have always recommended booking online to guarantee a spot on your chosen sailing however, as on our website, we do advise that you can also purchase foot passenger tickets while at our ports with your debit or credit card using one of our self service ticket machines or Customer Service Points. On all our routes, we have a 15 minute check in time for foot passengers. Although our staff will always try their best to accommodate late arrivals, if you do turn up within the 15 minute time on your booked sailing, your booking is no longer guaranteed. I hope this makes sense however, if you do have any further questions please do contact us via our website.

Hello Julie, We are glad to hear that the staff were able to accommodate you on an earlier sailing and you enjoyed your experience with Wightlink. Thank you for taking the time to share your review and we hope to see you again soon!

Hello, Thank you for your review. We are glad you found the service to be good when travelling with us and we look forward to seeing you onboard again soon.

Dear Neil, Firstly, we are very sorry for the disruption to your sailing and for the impact this had on your travel plans. With delays, our teams work extremely hard to try and get back to running a normal service. If the teams do believe that they can sort the issue relatively quickly, we will update with a shorter delay in the hopes that it can be easily resolved. Although, it soon became apparent that this was not the case, and further communication was sent out with a 2 hour delay. I do appreciate this does not take away the frustration caused to you on the day however, I can see that a journey was refunded to your pass as a way of an apology. Once again, I am very sorry and do hope we can provide a better experience when travelling with us in the future.

Good afternoon and thank you for your review. We're very happy to hear that you had a positive experience when travelling with Wightlink and we hope to see you again soon!

Hello, My apologies you have had reason to contact our Customer Relations department. I can see a formal complaint was filed with us and I do hope you are satisfied with the outcome of this.

Hello and thank you for sharing your feedback with us. We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans.

Hello Caroline and thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful having the wheelchair ready for you. They will always try their best to accommodate where they can so it is nice to see how you thought they was so helpful. Thank you again and we look forward to seeing you onboard again soon.

Hello Tina, thank you for your review. I am glad to hear that you found your overall experience with Wightlink so positive considering the weather! It is appreciated that you have taken the time to share your review so thanks once again!