Wightlink Reviews

Hello and thank you for your feedback. My apologies that you did not have an enjoyable experience with us. We do have a choice of seating on all ferries from hard seating inside and on the sun deck to fabric seating. With regards to the pricing, we support Isle of Wight suppliers and are proud to serve local produce whenever possible. Unfortunately, production costs have increased for many of these companies and we have had to increase the prices of some of the items in our cafes. Once again, I am sorry and do hope if you choose to travel with us again, we can provide a more enjoyable experience.

Hello and thank you for your review. I am pleased to hear that your recent travel with us was a positive experience however, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers.

Hello there, We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans. We do hope if you choose to travel with us again, we can provide a more enjoyable experience.

Dear Kelly, thank you for your feedback. I am sorry you find the fare prices too high. In keeping with most forms of domestic transport, including the UK’s national rail network, Wightlink’s Day Return tickets are considerably discounted. Our Period Returns can be considered as our standard fares. This tactical pricing not only reflects the travel restrictions attached to day tickets compared to the flexibility offered by Period Returns but is also designed to encourage day visits to the Island and boost the tourism economy. It also benefits Islanders popping over to the mainland for a few hours. As an island resident, you can enjoy the best prices on foot passenger ferry travel by becoming a MyLink member. You’ll also get access to drinks discounts and surprise seasonal offers, so sign up today on our website, say yes to receiving our email newsletters and keep an eye on your inbox. I hope the above helps and that we see you onboard again soon.

Hello and thank you for your review. My apologies that you missed your booked sailing time. Due to certain circumstance (for example, an ambulance on blue lights or on orders from the Kings Harbour Master), we will have to depart earlier than scheduled which was the reason on the day you travelled with us. As within your terms and conditions, we do advise of a 30 minute check in time and if arriving after this, our team will try their best to accommodate where they can but, unfortunately, your sailing is no longer guaranteed. I am sorry once again, and do hope if you choose to travel with us again, we can provide a more enjoyable experience.

Hello, Thank you for your review. I am glad that your experience travelling with Wightlink is always so positive and that you found our teams to be helpful and friendly. We look forward to seeing you onboard again soon.

Hello and thank you for your feedback. We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans. We do offer compensation for customers who are delayed in excess of 60 minutes. Our policy meets the requirements of EU Legislation [EC] No 1177/2010, which sets out the compensation customers are entitled to. You will be able to find more information and apply for compensation through our website. Once again, my apologies for your experience and I do hope the above helps.

Hello Lynne and thank you for your feedback. We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans. Unfortunately, due to a technical issue, St Clare had to be withdrawn from service for a short while, for our engineers to complete the work needed. With Victoria of Wight out for her annual refit, this left only St Faith in operation which did have a knock on effect for most of the day. The safety of our customers and crew is very important to us and our teams did work extremely hard to get St Clare back in service as soon as possible. Once again, I am sorry that you had to experience the delays and hope to provide a more enjoyable experience when you next travel with us.

Hello Mark, Thank you for your review. We're very happy to hear your travel with Wightlink was a great experience and look forward to welcoming you onboard again soon.

Hello Nigel, thank you for your feedback. St Faith is our eldest member of the fleet however, continues to serve the Portsmouth - Fishbourne route. With regards to the price, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. Thank you again and I hope the above helps.