Wightlink Reviews

Hello there, I am sorry for the delay and for the lack of communication regarding this. We always do our best to keep customers informed of any delays or cancellations to the best of our ability however, your feedback has been noted as we look for ways we can improve our service.

Hello, Thank you for your review. I am glad you enjoyed your overall experience with Wightlink and that you found the whole process from booking to boarding so quick and easy. We look forward to seeing you onboard again soon.

Hello Steve, I am sorry you found the communication to be poor with delays and cancellations.We always do our best to keep customers informed of any delays or cancellations to the best of our ability however, your feedback has been noted as we look for ways we can improve our service.

Good afternoon Stephen and thank you for your review. We're very happy to hear your travel with Wightlink over the years has been so positive and you find our teams to be helpful and friendly. Thanks again and we look forward to seeing you onboard again soon.

Hello and thank you for your feedback. I am very sorry that you experienced delays when travelling with us and for the disruption this had on your travel plans. We do appreciate the frustration caused when delays happen however, the safety of our customers and crew is our highest priority and our teams work extremely hard to get back to running a full service as soon as possible. With regards to Multlink Vehicle Passe Holders, we do have to limit the spaces booked with a Multilink Pass in order to offer the significant reduction in price that we do. We would always advise to book in advance to avoid disappointment. Once again I am sorry and do hope we can provide a more enjoyable service when you next travel with us.

Hello Brenda, Thank you for your review regarding your travel with Wightlink. I am glad to see you enjoyed your trip and your stay on the island. If you have a disability, reduced mobility, a medical condition or just need some extra help, you can rely on us to make sure your journey meets your needs. We’re here to help when you need it. We hope to see you again.

Hello, Thank you for your feedback regarding your experience with us. My apologies that you did not find the waiting area to be comfortable at Ryde, something I will most definitely pass on for consideration. With regards to the pricing, keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. We look forward to seeing you onboard again soon.

Hello, Thank you for your feedback. Our toilets are checked and cleaned regularly, so it is disappointing that they fell below the standard expected when you travelled with us, and I do apologise for this. Thank you once again for taking the time to send us your feedback. We hope to welcome you onboard again soon.

Hello and thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our service to be punctual and our teams to be helpful and friendly. We look forward to seeing you onboard again soon.

Hello, I am pleased to hear that you find our staff to be friendly and helpful. However, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. With regards to Multlink Vehicle Passes, we do have to limit the spaces booked with a Multilink Passe in order to offer the significant reduction in price that our Multilink Vehicle passes offer. Again, we would always advise to book in advance to avoid disappointment. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. We do value your feedback and want to assure you that we are continuously evaluating our decisions to ensure they align with our commitment to providing the best possible experience for all of our customers.