Wightlink Reviews

Good afternoon. Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. We look forward to seeing you onboard again soon.

Hello Andrew and thank you for your feedback. I am very sorry that you feel this way. We do appreciate the frustration caused when delays happen however, your feedback regarding the customer service has been noted to help improve our service. Wightlink uses Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers.

Hello Simon and thank you for taking the time to share your review. Firstly, my apologies for the disruption to your travel plans caused by the delays when travelling with us. I am pleased to hear that these were communicated and you were kept informed. However, we do understand that punctuality is important to our customers so I am sorry once again.

Hello and thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. Thank you again for letting us know and we look forward to seeing you onboard again soon.

Hello George, Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. We look forward to seeing you onboard again soon.

Hello and thank you for your feedback. I am very sorry that you experienced delays when travelling with us and for the disruption this had on your travel plans. We do appreciate the frustration caused when delays happen however, the safety of our customes and crew is our highest priority and our teams work extremely hard to get back to running a full service as soon as possible. Your feedback has been noted to help improve our service and going forward, we hope to provide a more enjoyable experience when travelling with us.

Hello and thank you for taking the time to share this with us. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly and that you were able to sail at your preffered time. We look forward to seeing you onboard again soon.

Hello and thank you for your feedback. I am pleased to hear that you found the booking process easy to use however, I am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. Thanks again and hope to see you onboard soon.

Hello Haydn, We understand that punctuality is important to our customers and are very sorry for the disruption to your sailing and for the impact this had on your travel plans. Please do call our contact centre for advise if you do have difficulty amending your booking in the future. Although, we do have to limit spaces in order to offer the significant reduction in price that our Multilink Vehicle passes offer. I am sorry once again but appreciate your feedback as we are always looking for ways we can improve. I hope we can provide a more enjoyable experience the next time you travel with us

Hello, Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. Unfortunately, it is not possible to provide good connections with all rail services, as there are trains operating from Ryde Pier as well as Portsmouth, with arrival times and departure times on both sides important for travel connections. With this in mind we do not advertise any of our services as travel connections because of the difficulties involved. We look forward to seeing you onboard again soon.