Wightlink Reviews

Good afternoon, I am glad to hear that you enjoyed the service when onboard however, I am sorry you found the communication to be poor with delays and cancellations. We always do our best to keep customers informed of any delays or cancellations to the best of our ability however, your feedback has been noted as we look for ways we can improve our service. Thank you for taking the time to share your review.

Hello Stephen, We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans. I appreciate cancelling any sailing, especially the 23:59 is far from ideal however, the safety of our customers and crew is always our highest priority. Thank you for sharing your review as we are always looking for ways we can improve. I do hope if you choose to travel with us again, we can provide a more enjoyable experience.

Hello and thank you for your review. I am pleased to hear that you enjoyed your experience when travelling with Wightlink and that you found our service to be efficient and well organised. We hope to see you onboard again soon.

Hello John, We understand that punctuality is important to our customers. We are very sorry for the disruption to your sailing and for the impact this had on your travel plans, especially while travelling with a young baby. All doors on the car deck will remain closed until the announcement has been made to get ready for disembarkation. My sincerest apologies if there was an issue onboard that day. Regular inspections are made to ensure the doors are in working order but we would advise to bring any issues to the attention of the crew onboard. We do also have lifts on all our car ferries. I am sorry once again but I do appreciate you sharing your review as we are always looking for ways we can improve. I do hope if you choose to travel with us again, we can provide a more enjoyable experience.

Hello Julie, I do apologise you feel this way. The reason for the delays when you travelled is due to a mechanical issue on St Clare which our teams worked very hard to resolve. This information was sent out in both a text message and email and on looking at your booking, can see these were both received. However, your feedback has been noted that you do not feel like it was a valid reason and moving forward, hopefully we can learn from this and improve our service.

Dear Robert, I am sorry that you feel this way but appreciate you sharing your review as we are always looking for ways we can improve. I do hope if you choose to travel with us again, we can provide a more enjoyable experience.

Dear Stephen, Thank you for your feedback. I am very sorry that you were caught up in the delays when travelling with us. We understand that punctuality is important to our customers. Our teams work extremely hard to get back to running a normal service but again, we are very sorry for the disruption to your sailing and for the impact this had on your travel plans.

Hello Richard, I am pleased to hear that you enjoyed your crossing with us at Wightlink however, I am sorry that you had difficulty booking with your Multilink Pass. We do have to limit these passes in order to offer the significant reduction in price that our Multilink Vehicle passes offer and therefore, would always advise to book in advance to avoid disappointment. Thank you for taking the time to share your feedback.

Hello there, I am sorry you suffered delays when travelling with us. We understand that punctuality is important to our customers. Thank you for sharing your feedback and my apologies once again for the disruption to your sailing and for the impact this had on your travel plans.

Hello and thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found the loading and boarding to be efficient. We look forward to seeing you onboard again soon.