Wightlink Reviews

Hello Conor and thank you for your review. We're very happy to hear your travel with Wightlink was a great experience and look forward to welcoming you onboard again soon.

Hello and thank you for your review. We're pleased to hear that you enjoyed your experience when travelling with Wightlink. We hope to see you onboard enjoying the views again soon!

Hello and t hank you for your review. I am glad that your overall experience travelling with Wightlink is so positive every time you sail with us. I am also pleased to see that you found our teams to be helpful and friendly and a good selection to choose from in the cafe. We look forward to seeing you onboard again soon.

Dear Philippa, I am sorry that you feel this way and for the service received when calling through to our Contact Centre. I appreciate you sharing this as we are always looking for ways we can improve. I do hope if you choose to travel with us again, we can provide a more enjoyable experience.

Hello Lynne, Thank you for your review. I am glad that your experience travelling with Wightlink is so positive from the booking process to travelling with us. We look forward to seeing you onboard again soon.

Hello Jon, thank you for your feedback. We are very pleased to hear that your overall experience with us is positive however, would like to apologies that you find the fares to be higher than expected. Wightlink uses Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Please do also keep an eye on our website under the 'offers' tab for ideas on ways to save. We look forward to welcoming you onboard again soon.

Hello and thank you for your feedback. We understand that it may be frustrating to find that a fare is higher than expected, and would like to explain the background to it. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. We are sorry that you do find the cost high however I hope the above helps explain how the pricing works. Thank you again for your review.

Dear Ann, Thank you for your review. We're very happy to hear your travel with Wightlink was a great experience on both legs of your journey and we look forward to welcoming you onboard again soon.

Hello Sharon, Thank you for your feedback. I am sorry that you were disappointed by the cost of your booking. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsidised). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Thank you once again for your feedback. We do hope you will visit again soon.

Hello Michelle, Thank you for your review. Gluten free sandwiches are now available on our Lymington - Yarmouth route following a successful trial and positive feedback. We hope to have them available on our other routes soon. Thank you once again for your review. We look forward to welcoming you onboard again soon.