Hi Carl, thank you for your feedback. We are really sorry to hear that on this occasion you were not happy with the service you received from us and we will take your feedback fully onboard. Having investigated this, unfortunately at the time your order was placed we had an unforeseeable technical error with the tinting machine at our factory which was out of our control. We did email all customers to notify them of this and offer a 20% discount, which has been emailed to you. Apologies again that your experience ordering from us this time was not top-notch and we are very sorry for any inconvenience caused. Thanks, Karina
