Wish Sicily Reviews

Thank you for your feedback! We're delighted to hear that you received excellent service from our team. Providing exceptional service to our guests is our top priority, and we're thrilled that we met your expectations. It's wonderful to know that we were able to assist you throughout your experience with us. We strive to ensure that every step of your journey, from planning to booking and beyond, is handled with the utmost care and attention to detail. We appreciate your kind words and thank you for choosing WishSicily. If you have any further comments or requests, please don't hesitate to reach out to us. We're here to assist you and make your future experiences even more memorable.

Thank you for your feedback! We're delighted to hear that all the staff you communicated with were charming and helpful throughout your experience. Providing excellent service is our priority, and we're glad we met your expectations. We're thrilled to know that the apartment exceeded your expectations and was even better than anticipated. It's always a pleasure when accommodations surpass our guests' expectations. We apologize for any confusion regarding the communication. We understand that clear communication is essential, and we appreciate your feedback on this matter. We will take your comments into consideration and work on improving our processes to provide a seamless and efficient experience for our guests. We understand your suggestion regarding the ability to register on the WishSicily website to keep up with the booking. We're always looking for ways to enhance our services and improve guest experiences, and we'll certainly consider implementing such features to streamline the communication process. We apologize for any inconvenience caused by relying solely on email communications. While we strive to provide a personal touch, we understand the need for efficiency as well. We appreciate your understanding and patience. We apologize for the delay in receiving your holiday voucher. We understand the importance of timely information and will take steps to ensure such delays are minimized in the future. However, apparently our first attempt went into your SPAM inbox. Thank you for your valuable feedback and for choosing WishSicily. We appreciate your trust in our services, and we hope to have the opportunity to serve you again in the future, providing you with an even better experience. If you have any further comments or requests, please don't hesitate to reach out to us. We're here to assist you.

Thank you for your feedback! We're delighted to hear that the booking and administrative process with WishSicily was uncomplicated and smooth. Providing a seamless experience for our guests is important to us, and we're glad we met your expectations. We're pleased to know that you've appreciated our subsequent emails and contact. We believe in maintaining clear and open communication with our guests, ensuring that you have all the necessary information and support throughout your journey. It's wonderful to hear that you appreciated dealing consistently with the same person, as we aim to provide a personalized touch rather than a generic "contact center" experience. Thank you for your trust in WishSicily, and we would be more than happy to assist you with your future travel plans to Sicily.

Dear Stuart, We’re really disappointed that you didn’t find the property up to scratch as your reservation is very important to us. As explained in previous conversations, the credit voucher does not cover previous promotions, but only the amount spent. Therefore you have used your credit as for the amount spent in 2020, over the price range of 2022 which although it did not increase we could not offer the same promotion/discount that was valid 2 years before. I can assure you there were no “dodgy sales tactics” during your re-booking. We just wanted to make sure you could book your preferred dates before another potential customer waiting for your final decision would do. At the time of booking, we emailed you our travel package with instructions on the villa, a map of all services in the proximity, and check-in instructions. Unfortunately, you arrived very late in the evening, so we were unable to carry out the check-in procedures as expected. We are very sorry that the property owner did not provide the welcome hamper as per our indications, but only an ice cream cake which was very delicious though. Rubbish bins are actually available at the villa. We have no record of a dead bird in the pool which is quite unusual indeed, neither of undertaking noisy construction work which I agree would be very annoying. Low season in Fontane Bianche doesn’t offer much in terms of local services. However your initial reservation was planned for Spring, and were advised October is not the best time of the year to visit such a tourist destination. Certainly we will try to take advantage of your valuable advice on improvements of the interior of the house as to make sure the whole property will respect the same high quality standards criteria of all properties we represent.