Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointment regarding the service provided by the owner of the villa during your stay. We understand how important it is to have a positive and seamless experience throughout your vacation, and we apologize for falling short of your expectations in this regard.
On behalf of Wish Sicily, we appreciate your kind words regarding our service. We strive to provide immediate and efficient assistance to our guests, and we're glad that we were able to meet your expectations in that regard.
However, we're sincerely sorry that your experience with the villa did not match the positive experiences described in previous reviews. We take your feedback seriously and will address this matter with the owner to ensure that future guests have a more satisfactory experience.
We understand how disappointing it can be when expectations are not met, especially after reading positive reviews from other guests. We apologize for any frustration or upset this may have caused you.
We genuinely value your feedback, and we thank you for bringing this matter to our attention. If there is anything else we can do to assist you or if you have any further comments, please do not hesitate to reach out to us. We're here to listen and help resolve any concerns you may have.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
