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WoodBlocX Reviews | Customer Service Reviews for https://www.feefo.com/reviews/woodblocx | Feefo

Trusted Customer

5 months ago

Date of purchase: 24/03/2024

Service was amazing. Really clear emails about delivery, building etc. again, really can’t fault the service from beginning to end.

Adie

WoodBlocX

4 months ago

Thank you for taking the time to provide this lovely 5-star review. We are delighted to hear you had a great experience with us and hope you will consider WoodBlocX again in the future. Thank you for your support.

Product reviews

Can’t fault my WoodBlocX retaining wall. It wasn’t the most complicated design in the world - just a 2.5 metre long, 45cm high retaining wall, but everything fitted together perfectly. In less than 2

...

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Adie

WoodBlocX

4 months ago

Thank you for taking the time to provide this lovely 5-star review. We are delighted to hear you had a great experience with us and hope you will consider WoodBlocX again in the future. Thank you for your support.

1

IV

Ivan

Eastbourne

5 months ago

Date of purchase: 29/03/2024

Product reviews

An excellent well made product that robustly assembled into the raised bed that I expected from the website information and brochure. Order process was simple and user friendly, order acknowledgement

...

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Adie

WoodBlocX

4 months ago

Thank you for taking the time to provide this wonderful 5-star review. We are delighted to hear you had a great experience with us and hope you will consider WoodBlocX again in the future. Thank you for your support.

1

Trusted Customer

5 months ago

Date of purchase: 29/03/2024

Very helpful and understanding customer service team.

Product reviews

0

GN

GUY CHARLES FERNLEY NEWCOMBE

Cambridge

5 months ago

Date of purchase: 30/03/2024

Product reviews

1

SF

S E A Fortune

North Wales

5 months ago

Date of purchase: 05/03/2024

What S E A Fortune said about WoodBlocX:

Prompt delivery but not five stars unless you include the instructions.

Adie

WoodBlocX

4 months ago

Thank you for your feedback. We provide instructions with every order attached to your confirmation email. We also have the option for a paper copy customers can choose at the checkout when ordering. We are glad you are enjoying the product now that it has been built. Thank you for supporting WoodBlocX.

Product reviews

Great design and nice quality components. Just a massive pity that someone somewhere couldn't be ***** to include the instruction leaflet. And don't tell me to Do It Online because not everyone has

...

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Adie

WoodBlocX

4 months ago

Thank you for your feedback. We provide instructions with every order attached to your confirmation email. We also have the option for a paper copy customers can choose at the checkout when ordering. We are glad you are enjoying the product now that it has been built. Thank you for supporting WoodBlocX.

0

Trusted Customer

5 months ago

Date of purchase: 05/03/2024

the service is excellent.

Product reviews

the instruction on how to fit the metal ties could be more explicit. When you put them in the wrong way, there is no alternative other than dismantle and start again! It is obvious when you get it wr

...

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Adie

WoodBlocX

4 months ago

Thank you for this lovely 5-star review. We are sorry you experienced some build issues however we are delighted the finished job looks great. Thank you for supporting WoodBlocX.

0

Trusted Customer

5 months ago

Date of purchase: 23/03/2024

Efficient delivery contractor and easy to order online, delivery came exactly when we wanted.

Product reviews

We found the website very easy to understand and ordered a custom planter/raised bed. We have a plot of land ‘shared’ with a neighbour at the back of our garden wall and we all wanted something easy t

...

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Adie

WoodBlocX

4 months ago

Thank you for taking the time to provide this amazing 5-star review. We are delighted you and your neighbours are enjoying your planter. Thank you for supporting WoodBlocX.

0

Trusted Customer

5 months ago

Date of purchase: 20/03/2024

Good communication Efficient delivery

Adie

WoodBlocX

4 months ago

Thank you for your review and feedback. We are delighted you had a good experience with the communication and the delivery. We are sorry you found the build difficult. We always recommend you build on a flat surface to protect the stability of your product.

Product reviews

0

Trusted Customer

5 months ago

Date of purchase: 24/03/2024

Product reviews

The product is good . The online video isn’t clear or up to date ; it doesn’t show the orientation of the pegs or blocks . The delivery is worse than appalling !

Adie

WoodBlocX

4 months ago

Thank you for taking the time to provide this 4-star review. We are delighted to hear you are enjoying your product however apologise for your delivery experience. We will ensure this is fed back to our delivery partner. Thank you for supporting WoodBlocX.

0

Trusted Customer

5 months ago

Date of purchase: 24/03/2024

Adie

WoodBlocX

4 months ago

Thank you for your feedback. It is completely normal for your BlocX to arrive slightly green due to the treatment these go through prior to reaching you. More information regarding this can be found at https://help.woodblocx.co.uk/en/article/why-is-my-woodblocx-timber-green-6rdxh0/

Product reviews

Relatively good quality, but perhaps lacking a little quality control for the money. Most if not all blocks had green speckling on them, with some having white marks. Took some time to figure out what

...

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Adie

WoodBlocX

4 months ago

Thank you for your feedback. It is completely normal for your BlocX to arrive slightly green due to the treatment these go through prior to reaching you. More information regarding this can be found at https://help.woodblocx.co.uk/en/article/why-is-my-woodblocx-timber-green-6rdxh0/

0

WoodBlocX Reviews

Retaining Walls / Made to MeasureCan’t fault my WoodBlocX retaining wall. It wasn’t the most complicated design in the world - just a 2.5 metre long, 45cm high retaining wall, but eve...More reviews of this product (102)View product website

Raised Beds / Design Your SizeAn excellent well made product that robustly assembled into the raised bed that I expected from the website information and brochure. Order process wa...More reviews of this product (1,354)View product website

Raised Beds / Design Your SizeGreat product and straight forward assembly Superb customer service and helpful delivery partner.More reviews of this product (1,354)View product website

Raised Beds / Design Your SizeAll worked out. Ordered, delivered, assembled. Looks good.More reviews of this product (1,354)View product website

Raised Beds / Design Your SizeGreat design and nice quality components. Just a massive pity that someone somewhere couldn't be ***** to include the instruction leaflet. And don't...More reviews of this product (1,354)View product website

Retaining Walls / Made to Measurethe instruction on how to fit the metal ties could be more explicit. When you put them in the wrong way, there is no alternative other than dismantle ...More reviews of this product (102)View product website

Raised Beds / Design Your SizeWe found the website very easy to understand and ordered a custom planter/raised bed. We have a plot of land ‘shared’ with a neighbour at the back of ...More reviews of this product (1,354)View product website

Raised Beds / Design Your SizeHarder to assemble than I hoped- impossible unless you have a flat surface. Looks okMore reviews of this product (1,354)View product website

Raised Ponds / Made to MeasureThe product is good . The online video isn’t clear or up to date ; it doesn’t show the orientation of the pegs or blocks . The delivery is worse than...More reviews of this product (104)View product website

Raised Beds / Design Your SizeRelatively good quality, but perhaps lacking a little quality control for the money. Most if not all blocks had green speckling on them, with some hav...More reviews of this product (1,354)View product website

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