Lots of flaws in the design and quality unfortunately
Adie
WoodBlocX
10 months ago
Thank you for taking the time to write this review, Harry. We're sorry to read here that your order hasn't quite lived up to your expectations. We'd very much welcome understanding what the concerns are; to give us the opportunity to work with you to find an agreeable resolution. Please contact us with more information admin@woodblocx.co.uk
Product reviews
Adie
WoodBlocX
10 months ago
Thank you for taking the time to write this review, Harry. We're sorry to read here that your order hasn't quite lived up to your expectations. We'd very much welcome understanding what the concerns are; to give us the opportunity to work with you to find an agreeable resolution. Please contact us with more information admin@woodblocx.co.uk
0
Share
MP
Mark Pearce
10 months ago
Date of purchase: 20/10/2023
What Mark Pearce said about WoodBlocX:
Absolutely love it a easy build perfect measurements wish I would of got it before
Adie
WoodBlocX
10 months ago
This is great to read, Mark, we're delighted you're happy with your purchase and found the building of your pond straight forward.
Product reviews
Adie
WoodBlocX
10 months ago
This is great to read, Mark, we're delighted you're happy with your purchase and found the building of your pond straightforward.
0
Share
PS
Peter Sewell
10 months ago
Date of purchase: 19/10/2023
What Peter Sewell said about WoodBlocX:
Brilliant idea and so helpful if you need advice or help whe n building your garden project
Lian
WoodBlocX
10 months ago
Hi Peter!
We are absolutely thrilled to hear that you had such a wonderful experience and that you've given us a 5-star review!
This feedback means a lot to all of us here at WoodBlocX. We really appreciate it.
Thank you for taking the time to leave such a great review!
0
Share
PR
Paul Rawson
10 months ago
Date of purchase: 04/10/2023
What Paul Rawson said about WoodBlocX:
I'm a longstanding Woodblox customer. I continue to be impressed by the Company's customer service and, most importantly, its product. The price is higher than some competitors or other DIY options.
...
Read all
Lian
WoodBlocX
10 months ago
Hi Paul!
It's great to see you again and we are very grateful for the 5-star review.
I will pass on your regards to the Customer Service Team.
We hope to see you again in the future.
0
Share
MW
Mike W
Aylesbury
11 months ago
Date of purchase: 03/10/2023
What Mike W said about WoodBlocX:
The woodblocX concept is excellent. The detailed instructions are spot on and easy to follow and putting it together is child's play as demonstrated by our grandchildren, 13y, 10y and 3y! Our grandd
...
Read all
Adie
WoodBlocX
11 months ago
Thank you, Michael, this is a lovely review and we thank you for your feedback regarding delivery. We will work with our delivery partner to understand the delay and see where we can work together to ensure communication is on time in the future.
0
Share
ES
Ethna Bowman-O'Shea
Suffolk
11 months ago
Date of purchase: 04/10/2023
What Ethna Bowman-O'Shea said about WoodBlocX:
Very quick response, sent disassembly tool without charge. I can now bring my woodblock bed with me when I move
Adie
WoodBlocX
11 months ago
Thank you Ethna, this is lovely to read and we hope your move goes well.
Product reviews
Easy to assemble and disassemble
Adie
WoodBlocX
11 months ago
Thank you Ethna, this is lovely to read and we hope your move goes well.
0
Share
KT
karen taylor
Bidford on Avon
11 months ago
Date of purchase: 04/10/2023
What karen taylor said about WoodBlocX:
We bought a bespoke kit to make a pond. Good instructions and fish are very happy in their new home
Adie
WoodBlocX
11 months ago
Thank you, Karen, this is lovely to read. We're delighted that you're fish has settled in and you get to enjoy the fruits of your labour.
0
Share
MH
Melford Horrocks
Falkirk
11 months ago
Date of purchase: 22/09/2023
What Melford Horrocks said about WoodBlocX:
I have used WoodBlocx several times over the years because I enjoy their product. I find it easy to use. The parts are not too heavy for placing into position. The instructions that come via email are
...
Read all
Lian
WoodBlocX
11 months ago
Hi Melford,
thank you so much for the 5-star review!
We all really appreciate it here at WoodblocX.
If you have any questions or concerns about your product going forward, please get in touch with us and we will answer any questions you may have.
0
Share
Trusted Customer
11 months ago
Date of purchase: 20/09/2023
The general instructions listed on the website weren't really suitable for the pond I bought. Had to write multiple emails to get a limited step by step PDF, and finally was given a more useful Youtub
...
Read all
Lian
WoodBlocX
11 months ago
Hello!
Thank you very much for the feedback. We are very sorry to hear that you were having problems with the build process.
We have checked the confirmation email that was sent to you at the time of the order and can confirm the PDF build instructions were included.
The liner provided is a universal size which is to be cut to length in order to fit the pond purchased by the customer. Cutting the liner to the correct length will minimize any bunching described.
If you require a new liner or any additional dowels or blocks, please send some photographs of the problem to us at admin@woodblocx.co.uk and we will be happy to send you replacements.
Product reviews
Lian
WoodBlocX
11 months ago
Hello!
Thank you very much for the feedback. We are very sorry to hear that you were having problems with the build process.
We have checked the confirmation email that was sent to you at the time of the order and can confirm the PDF build instructions were included.
The liner provided is a universal size which is to be cut to length in order to fit the pond purchased by the customer. Cutting the liner to the correct length will minimize any bunching described.
If you require a new liner or any additional dowels or blocks, please send some photographs of the problem to us at admin@woodblocx.co.uk and we will be happy to send you replacements.
0
Share
GA
Graham Allen
11 months ago
Date of purchase: 28/09/2023
What Graham Allen said about WoodBlocX:
Good product
Lian
WoodBlocX
11 months ago
Hi Graham,
Thank you very much for the 4-star review!
We are very pleased to hear that you are happy with your product.
We hope to see you again in the future!
Product reviews
Good product .,.......,,..
Lian
WoodBlocX
11 months ago
Hi Graham,
Thank you very much for the great review!
We are very pleased to hear that you are happy with your product.
We hope to see you again in the future!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.