Hello Stacey, Thank you for your feedback. We are really sorry that your flooring has scratched and chipped, however, we are glad you like the colour.
Our Brecon flooring has a very high wear rating, and is many times more dent-resistant than real wood, but like almost any other flooring products it can be damaged by small hard sharp objects dragged across the surface. Its heavy duty vinyl surface gives a great balance of toughness with a slightly softer touch than traditional laminates. However, we don’t advertise it as bullet-proof so normal precautions such as good matting at entrance doors, vacuuming up grit, and protecting furniture feet with felt pads are all relevant. If you would like to discuss this any further, I would be happy to ask someone in our technical team to get in touch or you can email myself at hello@woodpeckerflooring.co.uk
Hope this is of some help, but please do not hesitate to get in touch if you have any further questions. We would really love to resolve this for you.
Thank you, Bethan.
