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Pure Collection Reviews | Customer Service Reviews for https://www.feefo.com/reviews/www-purecollection-com | Feefo

1,985 out of 10,735 reviews

Time:

Past year

Zeineb

9 hours ago

Date of purchase: 29/08/2024

What Zeineb said about Pure Collection:

Excellent,professional service. I rang up with a query which was answered and solved immediately. Efficient and courteous service. The items were very well packaged and arrived on time and in perfect

...

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Product reviews

Trusted Customer

10 hours ago

Date of purchase: 29/08/2024

Excellent service , love this top, although I haven’t worn it yet , packed with care

Trusted Customer

10 hours ago

Date of purchase: 29/08/2024

Slightly slow dispatching. Fast delivery from Evri.

Customer Service

Pure Collection

10 hours ago

Good afternoon, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Brenda

Liskeard

11 hours ago

Date of purchase: 21/08/2024

What Brenda said about Pure Collection:

Arrived promptly and the return label and information was enclosed and so I did not have to print anything ip

Customer Service

Pure Collection

10 hours ago

Good afternoon Brenda, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Shirley

Winchester

13 hours ago

Date of purchase: 22/08/2024

What Shirley said about Pure Collection:

Delivered quickly

Customer Service

Pure Collection

13 hours ago

Good afternoon Shirley, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

I wasn’t sure about this dress after reading the reviews but I am glad I decided to buy it. I have had it shortened as the length looked a bit frumpy on me. Perfect dress to wear when you want to dr

...

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Customer Service

Pure Collection

13 hours ago

Good morning Shirley, Thank you for your positive feedback, we are pleased you are happy with your dress, we appreciate you taking the time to leave your review. Kind regards, Jason. Customer services.

Rosemary

Rugby

13 hours ago

Date of purchase: 22/08/2024

What Rosemary said about Pure Collection:

Good and very reliable as always from Pure Collection

Customer Service

Pure Collection

13 hours ago

Good afternoon Rosemary, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Nice top for layering under a jacket. Slightly disappointed as I assumed it was made of linen. I should have checked. But the fit is good and it’s a nice length, so I will keep it.

Customer Service

Pure Collection

13 hours ago

Good afternoon Rosemary, Thank you for your positive feedback, we are pleased you are happy with your vest, we appreciate you taking the time to leave your review. Kind regards, Jason. Customer services.

Trusted Customer

14 hours ago

Date of purchase: 29/08/2024

Fast delivery. Well packaged. Fair priced return label. Clothes beautiful quality. Catalogue and website excellent

Customer Service

Pure Collection

14 hours ago

Good morning, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Outstanding value for money. Good sizing, comfortable and easy to wear, relaxed fit. Fabric is soft, light and warm. Extremely stylish coat. Colour was as shown in catalogue.

Customer Service

Pure Collection

14 hours ago

Good morning, Thank you for your positive feedback, we are pleased you are happy with your coat, we appreciate you taking the time to leave your review. Kind regards, Jason. Customer services.

Beautiful, soft velvet. Perfect for my Christmas cruise. Packs easily without creasing. Reviews suggested it was small fit so I opted for bigger size. Glad I did. Looks stunning on.

Customer Service

Pure Collection

14 hours ago

Good morning, Thank you for your positive feedback, we are pleased you are happy with your dress, we appreciate you taking the time to leave your review. Kind regards, Jason. Customer services.

Trusted Customer

15 hours ago

Date of purchase: 22/08/2024

I'm disappointed that there is no 'free returns' service. Either you pre-pay (which is a waste of money if you keep the items) or take the risk that you won't have to return anything and have to pay f

...

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Customer Service

Pure Collection

15 hours ago

Good morning, Thank you for your review, we are sorry we cannot credit the return fee, the pre paid returns label does last for one year and can be used on future orders, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

I bought this in the sale, so very happy with the price. It's a little longer and looser on the sleeves than I would prefer, but otherwise lovely and soft, well-made and elegant. I've tried other supp

...

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Customer Service

Pure Collection

15 hours ago

Good morning, Thank you for your positive feedback, we are pleased you are happy with your cardigan, we appreciate you taking the time to leave your review. Kind regards, Jason. Customer services.

Trusted Customer

15 hours ago

Date of purchase: 29/08/2024

Good

Customer Service

Pure Collection

15 hours ago

Good morning, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Julia

1 day ago

Date of purchase: 28/08/2024

What Julia said about Pure Collection:

Deliverd promptly

Customer Service

Pure Collection

17 hours ago

Good morning Julia, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

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About Pure Collection

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.

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RH15 9NB

Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom

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Pure Collection Reviews

Wide Leg TrousersExcellent fit ,well made , good quality material. Flattering cut round hips and waist. Beautiful colourMore reviews of this product (5)View product website

Sequin Boat Neck TopVery good quality garment. Gorgeous colour.Excellent fit (true to size). Looks great with either straight or wide leg black trousers....More reviews of this product (2)View product website

LINEN 3/4 SLEEVE TOPA useful top. Can be casual or dressed up. Should get plenty of use. Fits well. I bought size 12 as all the size 10s had been sold. Glad I did....More reviews of this product (5)View product website

Wool Cashmere Edge To Edge CardiganOnly worn once but it is very soft and comfortable. I bought size 12 as I will be wearing it over jumpers in the winter.More reviews of this product (28)View product website

Velour Wrap TopDid not purchase. Was not a good fit . It just did not look goodMore reviews of this product (14)View product website

Sunray Pleat SkirtDid not purchase. It was not lined and was very thin and you could look right through the skirt and see the shape of my underwear.More reviews of this product (12)View product website

Wrap Linen DressI wasn’t sure about this dress after reading the reviews but I am glad I decided to buy it. I have had it shortened as the length looked a bit frumpy...More reviews of this product (11)View product website

Subtle Sparkle Jersey VestNice top for layering under a jacket. Slightly disappointed as I assumed it was made of linen. I should have checked. But the fit is good and it’s a ...More reviews of this product (5)View product website

Linen Vest With Lace TrimLovely lightweight pure linen top. Nice lace detail at the v-neck. Versatile It will be lovely for holidays abroad. Size wise, it’s very generous....More reviews of this product (3)View product website

Grown On Sleeve Frill Detail DressA stylish, beautifully made dress. Sizing excellent. Colour as pictureMore reviews of this product (3)View product website

Gassato Lightweight Cashmere Swing CardiganBeautifully light cashmere. Perfect fit with lovely swing. Colour was exactly as advertisedMore reviews of this product (169)View product website

Double Faced Check Midi CoatOutstanding value for money. Good sizing, comfortable and easy to wear, relaxed fit. Fabric is soft, light and warm. Extremely stylish coat. Colour wa...More reviews of this product (8)View product website

Velour V Back DressBeautiful, soft velvet. Perfect for my Christmas cruise. Packs easily without creasing. Reviews suggested it was small fit so I opted for bigger size....More reviews of this product (5)View product website

Leather BeltI bought this in the lime green colour. It's a good quality item but, despite referring to the size chart before ordering, I would have liked a slight...More reviews of this product (17)View product website

Longline Cashmere CardiganI bought this in the sale, so very happy with the price. It's a little longer and looser on the sleeves than I would prefer, but otherwise lovely and ...More reviews of this product (3)View product website

Wool Cashmere Relaxed V CardiganLively soft wool cardigan but a bit short for me - I am nearly 6ft , size 14More reviews of this product (2)View product website

Linen Blend Wide Leg TrouserA good fit and quality.More reviews of this product (5)View product website

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