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Pure Collection Reviews

https://www.purecollection.com/
Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

1,490

271

97

36

79

1,973

ratings over the past year

Displaying all 10,772 reviews
Trusted Customer
4 years ago
Date of purchase: 07/07/2020
Fairly fast shipping in very good condition. If they had free shipping with some promotion I would buy more. I'm from Spain and the shipping costs to EU are too expensive.
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Trusted Customer
4 years ago
Date of purchase: 09/07/2020
Products were true to size and colour with excellent quality. Delivery was fast.
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Trusted Customer
4 years ago
Date of purchase: 09/07/2020
Since Pure have been taken over as they went out of business you need to pay for delivery and returns. The dress I received was of poor quality Jersey one of which I could have bought from a very low
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Customer Service
Pure Collection
4 years ago
Thank you for your feedback. Delivery and Returns are not free of charge, We do state this on our website - www.purecollection.com/delivery-returns
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SU
Susan
4 years ago
Date of purchase: 08/07/2020
What Susan said about Pure Collection:
Very quick and efficient.....
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M
M
4 years ago
Date of purchase: 08/07/2020
What M said about Pure Collection:
Had an initial problem with ordering prior to lock down, but Tilley was very helpful. Reordered the sweater and acknowledgement of order was prompt, delivery was quick and the garment was well wrapped
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Trusted Customer
4 years ago
Date of purchase: 13/07/2020
Jumper arrived on time and met my expectations. I’d say it’ comes up a bit small but I had ordered a larger size having bought from this company before.
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Trusted Customer
4 years ago
Date of purchase: 09/07/2020
Order arrived promptly with regular tracking information. Delighted with my cardigan. Beautiful colour.
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Trusted Customer
4 years ago
Date of purchase: 25/06/2020
Having been a long standing and satisfied customer, over several years ,have noticed a considerable change. Theres "something lacking........." Look forward to Pure Collection bouncing back soon.
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Trusted Customer
4 years ago
Date of purchase: 07/07/2020
I like their clothes and have ordered before but this time I found their size advice ambiguous - as I ordered from the USA website I assumed the sizes were USA sizes I ordered USA size 8 - they sent
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Customer Service
Pure Collection
3 years ago
Thank you for your feedback. I can see that you have been in contact with our customer service team and I trust that this problem is being resolved. If you do have any further questions or queries, please do not hesitate to contact us. Kind regards, WoolOvers
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Trusted Customer
4 years ago
Date of purchase: 24/06/2020
Swift service but the goods were not the usual Pure Collection size which tells me something has changed about the company possibly
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Customer Service
Pure Collection
3 years ago
We are very sorry to hear your items did not fit. We do try to advise customers on sizing by providing size charts online. I can see that we have now received your return and a full refund for that item has been issued back to your payment card. Kind regards,Pure Collection
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
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RH15 9NB
Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.