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Pure Collection Reviews

Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

1,490

268

98

36

80

1,972

ratings over the past year

Displaying all 10,783 reviews
JA
Jane
11 months ago
Date of purchase: 12/09/2023
What Jane said about Pure Collection:
Their service is acceptable and relatively prompt.
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SU
Susan
11 months ago
Date of purchase: 18/09/2023
What Susan said about Pure Collection:
Great as usual.
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AN
Anne
11 months ago
Date of purchase: 11/09/2023
What Anne said about Pure Collection:
Excellent service. Very happy with my coat. Good quality and true to size.
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Trusted Customer
11 months ago
Date of purchase: 18/09/2023
Purchased a coat that has been well made and a lovely colour. Everything as described. Excellent service, received coat with a couple of days.
0
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Trusted Customer
11 months ago
Date of purchase: 18/09/2023
Reconditioned and repaired 3 cashmere jumpers. They came back after one week! And are like new again. Thanks ever so much
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Trusted Customer
11 months ago
Date of purchase: 18/09/2023
The returns without pre-paid return is expensive and having to go to a post office is a bit of a hassle.
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AM
Anne-Marie
11 months ago
Date of purchase: 18/09/2023
What Anne-Marie said about Pure Collection:
I rely on Pure for beautiful clothes, and the shipping and returns couldn’t be easier.
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Trusted Customer
12 months ago
Date of purchase: 15/09/2023
I gather Pure had run out of return labels for those of us who paid £2.50 for the service. A note inside explaining would have been helpful. It cost me two visits to the Post Office, a phone call to P
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Trusted Customer
12 months ago
Date of purchase: 14/09/2023
Trousers needed slight waist adjustment and high neck blouse I couldn't stretch elastic over buttons but will see if I can put hooks behind them as it matches the dress, which is a good length for me
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Trusted Customer
12 months ago
Date of purchase: 14/09/2023
Quality of jacket was exceptional good. Prompt delivery.
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
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Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.