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Pure Collection Reviews

Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

1,489

268

98

36

80

1,971

ratings over the past year

Displaying all 10,781 reviews
LO
Louise
Hungerford
12 months ago
Date of purchase: 14/09/2023
What Louise said about Pure Collection:
So so happy! Lovely cardigan and very quick delivery. Just perfect 10/10 Will be a repeat customer.. thank you!
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MA
Mary
Beverley
12 months ago
Date of purchase: 14/09/2023
What Mary said about Pure Collection:
Received sweater with marks on it. No other available so I was refunded about £8. Dry cleaning will cost more than this.
0
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MA
Margaret
Market Harborough
1 year ago
Date of purchase: 07/09/2023
What Margaret said about Pure Collection:
Quality is excellent and the styling suits all ages. Easy to return items.
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SA
Sandie
12 months ago
Date of purchase: 14/09/2023
What Sandie said about Pure Collection:
Easy to order and fast delivery. A good service.
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Trusted Customer
12 months ago
Date of purchase: 14/09/2023
I have yet to receive my purchase….I have complained ….I have to get in touch next week … appalling.. this has happened before.. you must find an alternative delivery company to the useless Evri.
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Trusted Customer
12 months ago
Date of purchase: 14/09/2023
Very prompt and packed in paper.
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SA
Sachiko
Barcombe, Lewes
12 months ago
Date of purchase: 14/09/2023
What Sachiko said about Pure Collection:
One customer service woman was very rude and did not know the right answer but 2nd customer service man was very helpful and did give me the answer to my question well. Thus 3 star I gave.
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Trusted Customer
12 months ago
Date of purchase: 14/09/2023
Delivery excellent fit & colour perfect all round perfect
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SU
Susan
12 months ago
Date of purchase: 14/09/2023
What Susan said about Pure Collection:
Speedy delivery service
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KA
Kathryn
Harrogate
12 months ago
Date of purchase: 14/09/2023
What Kathryn said about Pure Collection:
Dress came quickly but expensive to deliver and nearly as much to return! Will not order again from the company
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
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Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.