We are sorry for the confusion and thank you for your valued feedback, which helps us to improve the way we do things. The difference between image size and frame size can sometimes be significant so we will will try to work out how best we can make this absolutely clear. Should you have any questions relating to orders, our customer service team is always available during office hours to answer any questions. Whilst we are disappointed that you are not entirely satisfied, we are really grateful to you for highlighting the positive aspects of your transaction.
James Fraser - The Framed Picture Company