Hi Dean,On behalf of Ashley and Ausloans, thank you for the feedback, we are very sorry and saddened to hear you felt we were not responsive to your needs, as this does not reflect our values at all. We will absolutely be forwarding this feedback on to better our services to always ensure our clients feel their needs are top priority.We appreciate your understanding in the matter and look forward to assisting you in the future,Kindest Regards, Lorna