How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Back to all reviews

The Brown Hotel

Name: The Brown Hotel
Rating: 5 (2 reviews)

ratings

over the past year

Your Room : Exceptional

Hotel Staff : Exceptional

Hotel Public Spaces : Exceptional

Hotel Cleanliness : Exceptional

Hotel Location : Exceptional

Displaying all 2 reviews

Vincent Zinna

Saugus MA.

9 months ago

Date of purchase: 11/14/2023

The Brown Hotel

View product website

The best hotel we've ever stayed in.

Your Room : Exceptional

Hotel Staff : Exceptional

Hotel Public Spaces : Exceptional

Hotel Cleanliness : Exceptional

Hotel Location : Exceptional

See full customer review

Trusted Customer

2 years ago

Date of purchase: 05/30/2022

The Brown Hotel

View product website

Shabby. Room wasn’t really clean. Lovely architecture Desk clerks were not helpful. They said they could not call a taxi-didn’t knkw how

Your Room : Substandard

Hotel Staff : Good

Hotel Public Spaces : Good

Hotel Cleanliness : Substandard

Hotel Location : Excellent

Chuck Nardozza

AAA Northeast

2 years ago

Hello, As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share insights from your stay with us. Regards, Chuck at AAA Northeast

See full customer review

Not received a review invite?

About AAA Northeast

AAA Travel is a team of highly knowledgeable travel advisors with one goal: Making dream vacations a reality. Serving as your travel advocate, our travel advisors provide peace of mind — before, during, and after your vacation. Enjoy the advantages of membership by vacationing with preferred AAA Travel suppliers and exclusive member-only benefits. Travel With Someone You Trust®. Find your next escape at AAA.com/Travel.

Read all

AAA Northeast, 110 Royal Little Dr., Providence, Rhode Island, 02904, United States